Frontier Communication Complaint

frontier communication is driving me crazy. - Internet

- sacramento
I recently keep getting disconnect from internet several times, and my computer shows I got limit connectivity which mean the signal is bad. How can I get bad signal when the internet modem is upstairs, my room is downstairs, and I have a good wireless network? The limit connectivity causes my wireless network and the rest of wireless networks to disconnect. At the time, I knew the problem is the internet modem because it keeps giving the wireless networks disconnect several time. This keep happen to me almost every single day. In some cases, I get disconnect more than 5 times like today. Sometime the internet start’s working again after 5-10mins. Sometime I have to turn off and then on the internet modem. I don’t want to go upstairs and turn off/on the modem. I don’t want to wait in the middle of my works (online homework, or bidding item). I don’t want to get disconnect at all and it really frustrated me every day. I called the frontier company to change the modem or to fix the disconnect problem but they refused to change the modem. They said they can’t help me to fix the disconnect problems because they said the internet is working now. They said to call them back when the disconnect problem happen. I told them by the time I get to talk to them; my internet comes back on already. Before they told me to turn off/on the modem, the internet did come back on but my internet will get disconnect again and again. That mean I have to wait or turn off/on the modem a few time a day. Again, I don’t want any disconnect and it really painful to me. I had search a few solutions on my own but they still don’t work. I am out of option but asking for your help. I don’t want disconnect almost every day. Thank you

Read Next Complaint >>








Email Story   |   Comment on this Story



Read more consumer reviews from Complaint Catalog -> Phone/Network/Internet

Reader Comments:

Posted by dianemary on 12/03/2009
We have Frontier and we have had the same problems. About 6 months ago I was told by tech support our wireless modem was corrupted. I was directed to stick a pin into a small button. It worked OK until we had a bad storm. A person came out on a Saturday. He had a new modem with him. I told him I was glad he had that because ours is not very reliable. Then he said it was the phone jack that was the problem..and left our wiring situation in a mess. And he never did leave us the new modem. So whats up with Frontier and them not wanting to replace their faulty equipment?
I am wireless and I sit right across from the modem and all of a sudden no connection. It seems to happen mostly if I am play and on h line game with Java...and usually when I am winning. Or watching a video...maybe their equipment is outdated??? NO...NOT Frontier?? As I am sitting here I have connected and disconnected 3 times...and it is not my computer..it happens with my husbands also.
It seems to be more of a problem at night.
So yes you are not alone! The problem is where we are they have no competition!


Posted by denisecheri on 01/11/2010
I also have the same problem with my internet constantly going into limited connectivity. This has occured at least three times a day within in the last two weeks. The modem itself has completely stopped working three times now. Each time I have spent over an hour of my own time with tech support resetting everything in the modem. The first time was over two hours and they finally had to have someone come fix it here. I live in an extremely rural area and have no other options besides dial up. My experience overall has been terrible. They misquoted me by over $30 a month (not including tax), gave me the wrong phone number, and charged me for the entire first month of "free" dish network. It's totally unfair I have no choice but to stay with Frontier as they have no competition allowing them to refuse to improve the quality of their "service."

Posted by paulaameach on 10/10/2010
That's exactly what happens to me. Frontier has been to my home 3 times now with no success. They want to send someone again and I am fed up. The modem is in my bedroom and I really don't appreciate having strange men in there and told them that. I have a contract or would just go with someone else. I am so disappointed with their service, actually, lack of.



Home    Consumer Resources    Browse Complaint Catalog       Terms & Conditions/Privacy Policy    Frequently Asked Questions

Copyright 2005-2011 Complaint.TV       Questions? E-mail us: admin@complaint.tv