Called company on 10/9/2007 to cancel my service because my financial situation has changed and I am now retired with very little income (I explained this to the rep) but rep informed me that I couldn't do that because my service was on a contract together with my internet. He said that I could save money if I cancelled my long distance. At this time I asked if I would be penalized and he said no. So I cancelled the long distance to streamline my bill. When I returned from my vacation on 10/28/2007 I found that my current bill was in the amount of $370.14 and last bill was $159.01. Instead of going down it went up. I was tagged a penalty fee of $200 plus. The supervisor said that to remove the fee I would have to add another year to my contract and go back to the package I had before the change. There was no compassion. The rep I spoke with said he wasn't illiterate when I questioned him about the procedure and the supervisor said that that was all she could offer me.
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