I am from Wesley Chapel, FL and a mother three children. First, I must explain my reason of buying a car was to purchase a dependable vehicle to commute between my son and daughter's basketball games. I would like to take this opportunity to shed some light on a growing problem in the car dealership industry, right here in our backyard. The yoyo sales practice in my opinion is flat out wrong and illegal and until someone from State or local government steps in; this sales practice will continue to tarnish the moral fabric of our community.
On November 14, I was summoned to Honda of Wesley Chapel by salesman Kenneth Wilson who worked diligently with me for three weeks. I informed him that the only way that I would come down to the dealership is if the dealership had a vehicle that will work for me and that I would have no issues financing. Mind you, Honda of Wesley Chapel was well aware of my credit situation three weeks prior; they required me to provide proof of income, proof of residency, and proof of insurance. All these documents were given to Ken to give to his finance manager.
On Sunday, November 14 I was shown a 2006 Honda Accord EX. in the repair bay. We negotiated on a price without test driving the vehicle. We were told that the paper work would have to be finalized that same day or we ran the risk of loosing the deal. I signed all documents on November 14 only to return on November 15 to test drive the vehicle and pick-up for delivery. We walked out with a binding contract since both parties signed and drove home.
On Thursday, November 18 I was called back by sales representative Kenneth Wilson who advised me to come in and sign another contract. That day I met with finance manager RJ Day and he advised that me that the price of the vehicle would be lowered due to the bank and this would be my new and final contract. I specifically asked him if this completed the deal and would I ever have to return, he replied, "Nope, this is it you don't have to come back anymore, congratulations."
On Friday, December 10, 2010, 30 days after signing the original contract; 26 days after signing the so called final contract; I was called by Kenneth Wilson stating for me to come in on Saturday December 11, 2010. Ken said he was not aware of the reason, all he knew was that a manager asked him to call me and come back to the Honda of Wesley Chapel. Due to the short notice I was unable to go on Saturday but did go on Sunday, December 12, 2010. I was told that no manager was on duty and no one would assist me. Upon my persistence I was approach by finance manager Robert Wrightsman who reiterated that no manager was on duty and since he was not aware of the structure of the loan there was nothing he could do. This struck me due to Mr. Wrightsman was the original finance manager that helped me with my original paperwork. He informed us to come back on Monday, December 13, 2010.
On Monday December 13, 2010 I went to Honda of Wesley Chapel and spoke to Garvin Pavlosky who is the new car Manager and he informed me that in order to keep the 2006 Honda Accord EX. that I drove off the lot on November 15, 2010; I would have to give an additional three thousand dollars ($3,000.00) or return the vehicle that I have been driving for thirty days. The Used Car Manager, Tim Winningham was rude and did not give me chance to speak. He only told me, "It's not that I don't want to help you but I have to get paid."
Like any consumer, I trusted the personnel because after all I was dealing with a reputable company as Honda, not for one second did I think that I was going to get swindled by Honda. I feel that I was discriminated against due to the fact that I am women and not familiar with the tactics that Honda of Wesley Chapel are using to fraudulently extort more money from me than originally agreed on a contract. I have all copies of all contracts signed on November 14 and 18 available for review. Ironically, the temporary license plates expire on December 14, 2010. The license plate that is legally registered to me and to the vehicle that I purchased is be held by the Honda of Wesley Chapel in order to assure that I have to return the car to Honda of Wesley Chapel. I am a firm believer that the little people still have a voice amongst big corporations that create their own rules and hide behind laws that they misconstrue. I feel that my rights were violated and not respected as a consumer. I believe that Honda of Wesley Chapel has practiced this fraudulent sales tactic for sometime. Think of all the credit challenged families that came before me and that experienced the same fraudulent results. Think of all the families that were scared to speak up or the families that didn't know how to file an official complaint. This yo-yo tactic is wrong wrong wrong. I implore you to find it in your heart to help me along with the silent consumer that experienced the same fraudulent results, make a difference in how Honda of Wesley Chapel should treat consumers no matter what their credit score. Please help!
Read Next Complaint >>
