I scheduled a transfer for my power to be done on Nov. 6, it is now Nov. 7 at 3:45pm and my power is still not on. Every time I call, the reps including the department managers keep telling that an order has been placed and they will get to me. They assured me this was to be done yesterday before midnight. I called at 2:30p, 7:30p and lastly at 9:30. At the end they said the technician was at my building, but I never saw anyone here. All breakers were in the off position, like they have requested and meter room unlocked. They had my number and FPL knew that we are just 2 floors away from the electic room. Needless to say they cancelled the order and a new order was not placed again until 9:50am this morning, the day after. It is 3:45, and we still do not have power. The crazy thing is that they keep telling us that they cannot contact the technician and the technician cannot contact us!
FPL came to the building yesterday morning and they did not turn on our power. PLEASE HELP! This is not the first time this has happened. Every single rep. must have a script in front of them, because they all say the same exact thing.
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