I purchased a 42 plasma TV from BestBuy in Feb of 2006. I also purchased a 4-year extended warranty for it. In July of 2008 the set started to have several issues. I called Best Buy and they had a local service center pick the TV up for repair. It was picked up on July 18th 2008. I have not seen my TV since. The service center is unable to repair the set due to unavailable parts. Not to mention, the service center is a boarded up storefront in the worst part of town. I have photos of the service center. The service center rarely answers their phone and never calls back when they say they will. Best Buy also never returns promised call either. Two different supervisors over at Best Buy put in replacement requests. Both of which were denied by their insurance carrier. So now, my TV is still sitting at the service center after 4 months, with no hopes of being repaired or replaced at this point. Best Buy has FAILED miserably in fullfilling their warranty obligations on this item. I have documented all calls made to Best Buy as well as the TV service center showing the dozens of times and countless hours I have had to spend trying to get this resolved. At this point, I doubt that we will EVER get our TV returned to us in working order, or replaced for that matter.
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