I have been an Amex card member since 1978, starting with the basic Green card, moving up to Gold and then to Platinum years later, and, then, with the decline in the economy and the resultant surge in annual fees, back to Green. When my husband and I received the 2011 annual fee charge of $160 for our joint account, we decided to cancel the card. However, I first checked my most recent statement, which indicated in that proverbial bold black-and-white print, that I had 9,209 points available. Because we had been burned by Amex when switching from the Gold to the Green card last year, in that Amex voided any accumulated points we had earned, I went ahead and ordered two $25 Amex gift cards, for 4,500 points each, before we closed out the account. Now, more than a month later, we received a charge for $236.90 for those final two $25 gift cards. Despite that clear bold black-and-white print on my final statement, we actually, according to Amex, did NOT have 9,209 points. Apparently, the card member is to be clairvoyant, or an inveterate disbeliever. Bottom line: despite calls to supervisors of supervisors, we owe a 450% fee on $50 worth of points used. FOUR HUNDRED AND FIFTY PERCENT. Yes, caveat emptor, caveat emptor. I challenge you to find the fine print that says that the points listed as available are actually NOT. Please consider this when dealing with Amex.
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