I have booked a trip from Honolulu to New York using Priceline.com.
My departure was for the 4th of September, flight #102 with a flight change in Dallas flight # 1874 and returning to Honolulu on the 21st of September, flight #1485 and the flight #5.
On September 2nd I was hospitalized at the Queen Hospital in Honolulu for a kidney stone and had to have surgery to remove the stone. I had to stay in observation until the 4th with interdiction from my surgeon to travel.
My wife has contacted Priceline to inform them of my situation and ask if we could get reimbursed or at the least get a credit for a future trip, as we have a letter from my surgeon stating that I couldn't travel..
Priceline, of course refused to show any compassion for my situation and their answer was well too bad, but we have rules.
I am a veteran with Marriott, as Director of Operations, so I do know what is customer service, we too at Marriott have rules regarding cancellation but for some with circumstances we do bend the rules.
I just wanted to bring to your attention what kind of service to expect from Priceline.com, hope that your listeners be warned, that even dying Priceline will not reimburse them.
Farid Mellah
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