eNeighborhoods Complaint

What Happened to FREE TRIAL

I received a Free Trial CD mailed to my office to sample eNeighborhoods. This program offers detailed reports on local neighborhoods, maps, plus many other features relating to what home buyers may consider before purchasing a home.

After installing the CD it requested a credit card number for future billing if I elected to use the program after the FREE TRIAL period has expired. No where was it mentioned that the billing was automatic and needed to be requested via e-mail or phone to be canceled.

I received a final notice in the mail requesting payment of $166.61 for a monthly sevice fee for the program. After contacting their Customer Care Department I was told that I should have received a message via e-mail that it is necessary to cancel the program in=order to prevent billing.

I have no record of receiving this message.

I made three attempts to contact a manager for eNeighborhoods leaving messages and giving my cellular number a my contact. I received one message on my voice-mail at he office number in response to my first request and no response from the manager there after.

This has been and still is a painful experience that I have learned about eNeighborhoods and hopefully an experience that other fellow REALTORS can prevent.

I now have received a notice from a collection agency to recover $221.60.

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