I decided that this was a post that needed to be started. I am dismayed at the business practices of safetouch security. I initially had to contact them because I got a bill stating I hadn't paid in several months. I immediately went to my bank and was easily able to pull up my payments and specifically the dates they cashed the checks- I called to clarify this with them and the customer service representative basically suggested that I was lying. Of course I could easily produce the statements for them- but now I was disgusted and wanted to terminate my service. I was told I could not b/c my contract was for 5 years. I said no I signed a contract for three years and was told afterwards it would be a month to month service. I specifically addressed this with the representative who sold me the system. these of course were statements circled on my contract. What was not pointed out or circled or discussed was a statement that this would be a five year contract with auto renewal. This is intentionally misleading and a disgusting business practice and I will personally make sure that this type of practice is made public - DONT USE SAFE TOUCH SECURITY!!!!
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