Sears Complaint

Dlp Tv Sears Warranty - Service Contract

- akron ohio

Purchased a samsung DLP 42 inch TV 12/06 purchased a service contract for 36 mos. Mid February 2009 set ceased to work called sears for service. On February 16 technician arrived and said projector bulb faulty and would order one and it would be shipped direct to the home, reset another service call for February 26, however the bulb never arrived, back order they say. Reset for March 4th, still no bulb. Now has been reset for March 15th, with bulb to still be shipped to residence. Store mgr. At sears chapel hill store is "checking" but lip service does not get the set working again. It is time sears stepped up and replace the TV with a new one and provide a new 3 year warranty above the factory warranty. When you buy a three year warranty the first year is covered by a factory warranty, so the three year is really only two years, sounds like a bit of fraud on warranty sales.

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