Directv Complaint

DirecTV Will Scam You Beware - Satellite

- Nationwide

I have been a DirecTV Customer for 7+ years. I only got it because they are the only ones that can offer the NFL Sunday ticket package.2 Years after getting their service my receiver broke, when I called their customer support they informed me it would be 400 bucks out of my pocket to replace. I thretened to cancel, because I was leasing their equipment according to their contract. Then he said he'll only charge me for shipping ($70.00) , if I purchased their protection plan for 5.99 a month. I thought it was ridiculous paying to protect their equipment, but agreed so I could continue watching out of market games since they're the only ones to offer it. Well July of 2008 I moved, and used their movers connection, the Installer from Bluegrass forgot to supply me with the satelite that gives me local channels. To make a long story short after 2 months, filing a complaint with the BBB, was talked to rudely by direcTV, and bluegrass, they finally corrected it. Well in January of 2010, I moved to a building that will not allow satelite, I called direcTV to cancel, and requested a final bill, the customer service representative said OK. Less than a week later direcTV debited my bank account without my knowledge nor permission, causing me to be overdrawn. When I contacted them by email, and phone was told it's their right and policy under some customer agreement. Well I thought they had to give notice when a customer is not set on auto pay, and at the very least give me a written bill, and notice before charging my debit card. According to them NO. Well I've submitted complaints to the BBB, local Atty General, and emailed complaint to politicians. This company needs to be stopped they can pay off their class action suits because they are sole provider of the NFL package. If they lose it they will sink at a rapid rate. Sure not any company is perfect, and makes mistakes, but With all DirecTV's complaints lately it must be a record. Earl Evans Champaign IL

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Reader Comments:

Posted by ldanon on 03/10/2010
I am so sorry that I did not see these posts before I signed up for Direct TV for our business... I called the 800# and spoke to a friendly representative and told them that we were moving our business and that the new place did not have cable reception so we were investigating our satellite options. He said great! and went on to give the sales pitch of his life. I signed up for the $24.99 package and scheduled an install date AT OUR STORE and the tech came and installed the dish AT OUR STORE. One week later I get a nasty call from the "fraud department" from a nasty, uneducated girl named Brittnay - telephone number 310-964-2886 if you want to harrass her - telling me that I was committing a fraud by having a residential acct at a business... I said EXCUSE ME?!? FRAUD?! I gave the name of my business, I gave the address of my business, I told the guy it was a business and a tech came to my business to set up the service by drilling a HOLE in the side of my building - How did I commit a fraud?! DirectTV is commiting a fraud by selling me a on lost cost package and then once everything is installed switching on me to a "business package" which is nearly 3x the price .. I said to her -- who do I CALL about a fraud perpetrated against me?! And she of course - with her high school education continued to read from her script... refused to transfer me to anyone and told me if I did not call the Commercial Accts dept my service would be suspended...The person at the commercial dept was very understanding but said that yes, I would need to switch to a business acct for $69.99 a month ... and I said no - that unless they figured something out they would have to send a tech to my BUSINESS and take their equipment back -- and since THEY were changing the terms of the contract I would not pay anything... We'll see... I am cancelling my credit card today so they cannot start charging me for things like happened to the people on this site ... at least I read your notes in time for that! I'll keep you posted as to how things progress...

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