I have been attempting to receive a refund for incorrect charges by DirecTV for several weeks. Here are the details.
We moved from Tucson, AZ to Loxahatchee, FL in July, but DirecTV started charging us for service in November even though we had not yet reestablished service and had placed our account "on hold" per their instructions. The following is owed to us:
$158.89 for charges on 12/11/08
$103.17 for charges on 1/10/09
$74.75 for charges on 2/10/09
Total refund due: $336.51
Our service was partially reestablished on 2/7/09, but we still do not have all of the boxes promised and I'm being charged for those boxes. Furthermore, the installer left numerous drill holes in the side of our house after a failed attempt to hand the dish. I've been promised that the holes would be filled and painted, but they have done nothing.
DirecTV has claimed no responsibility for anything, even saying that I would not be refunded for any of the overcharges because, according to them, we were receiving service the entire time. If I'm not mistaken, a customer can't receive service without a dish, AND WE DIDN'T HAVE A DISH UNTIL 2/7/09!
Any help you can offer would be appreciated. According to everything I've read about them, DirecTV seems to have a history of questionable and disreputable business practices, but they don't ever seem to accept responsibility for their errors.
Read Next Complaint >>