A situation happened within 2hrs of installing the DirecTV equipment..1.the property I live with ordered me to remove the equiment, which I am obligated to do under contract. 2.I was confirmed that bc it was out of my control and the service had not been turned on yet that a termination fee would not be charged. This was in February 2010. In March 2010 there was a surprise $455 charge on my bank account from DirecTV. Going into a tailspin I disputed w/DirecTV who stated that all the information I had given them was correct and a credit would be requested immediatley however it would take up to 6 weeks. WHAT?! I called my bank to explain that the overdraft fees were not my error and explained the situation. The bank then disputed w/DirecTV w/me on conference. Again I was informed a credit would be requested and it could take up to 6 weeks. My bank gave me a temp credit in the mean time and reversed the overdraft fees. In early April 2010 I received a notice from DirecTV stating I was going to be credited $933, which struck me as odd and upon further inspection of the bill noticed that they had credited me TWICE. I informed DirecTV and was told it would be corrected. In late April 2010 I received a check for $455, deposited and informed the bank. On May 19, 2010 I received a call from DTV stating that I OWE them $455. After several minutes of explaining the situation to 3 different people, and getting disconnected twice, I was informed that it was THEIR mistake. THEY double credited me. Sabrina and Kara (the reps I spoke with) both told me that there was a double credit to my DirecTV account. An account I DO NOT have and DO NOT have access too, and that a check was sent too me. I informed them both that I only received ONE credit of $455 in the form of a check, not two. They both went on too tell me that this is true and that however they credit my non-existent DirecTV account, and that I have to dispute it because it has now gone to collections. IT WASN'T EVEN MY MISTAKE AND I HAVE TO DISPUTE IT AND DEAL THE WITH SCAR ON MY CREDIT SCORE BECAUSE OF IT!! This is not right.
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