DirecTV Complaint

I got the run around too!

- Lafayette ,Colorado

I have had nothing but bad customer service from DirecTV. When I began getting bad reception on both my TV's, I called the tech support people multiple times. Two different technicians thought the most likely problem was that the receivers and/or cables were old and had gone bad, therefore needing to be replaced.

I was transferred to the customer service department and they immediately tried to sell me some service protection plan. When I didn't go for that, I was told a service call to my home would cost $80. I was assured by the representative, after complaining about my previous unsatisfactory customer service experiences, that she was the "absolute end of the line" and if I had a technician come out to my house everything would be fixed to my satisfaction before he left. I made the appointment. The technician shows up with only 1 receiver, because no one from customer service told him he needs to bring 2. He says I should get the second receiver for free by mail because it is their mistake. When I call customer service back, they say there is a $19.99 shipping and handling fee. When I asked to speak with a manager, I was told I was speaking with a manager and there was no one else I could talk to. Of course, even though I had the name of the original representative, I could not speak to her either. They don't do that!
Their only record of my conversation with her is that 1 receiver needed to be replaced. I feel this is a scam to get a few more bucks out of me, because they knew I needed both pieces of equipment. I was very clear about the problem.

Because I had the technician hook up the 1st receiver, I am now obligated to 18 months of service or a hefty cancellation fee. So now I'm stuck with a lousy picture or another fee.

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Reader Comments:

Posted by contact on 07/14/2008
On behalf of DirecTv, I am hereby authorized to send each and every account that has outstanding balances to CBE for collections. This is my job. Pay your bills on time and in full, and we would not have to do this. Being poor/broke is not an excuss, you ordered the service, you pay the bill.

Scott West
Albany, OR
1-541-926-4635 Field Office
1-360-885-9669 Regional Office
1-541-936-1908 Office
1-800-531-5000 Customer Service

Posted by whfeins on 02/19/2009
This sounds just like my story. First, they tell you you are a loyal customer and then they treat you like garbage. I got the new receiver and three days later it does not work. They have lousy customer service and what is worse you have to talk to the Phillipines One tech support rep told me they are not really tech support but they are given a book to look up a problem and read what to do. I asked to speak to a manager and I was told they only take calls from their supervisor. Then I tried to schedule a service call and was told only case management could do that and they would call back in two hours. They never did because they were calling a number in Nebraska and I live in Texas. Today I finally received a call from case management after five hours (they don't take calls either) and was told it would be a week which is the next day they have available. The customer service from the billing, tech support, etc., is rude, unprofessional and could care less about their customers. I am cancelling, they can eat the cancellation fee and going with DishTV.

Posted by gfgriepp on 05/27/2009
30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed DIRECTV that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account because I did not catch DIRECTVs fraud quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.

Posted by esme549 on 12/27/2012
Lol service call's are 49.95. Learn to read and listen.

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