I have had nothing but bad customer service from DirecTV. When I began getting bad reception on both my TV's, I called the tech support people multiple times. Two different technicians thought the most likely problem was that the receivers and/or cables were old and had gone bad, therefore needing to be replaced.
I was transferred to the customer service department and they immediately tried to sell me some service protection plan. When I didn't go for that, I was told a service call to my home would cost $80. I was assured by the representative, after complaining about my previous unsatisfactory customer service experiences, that she was the "absolute end of the line" and if I had a technician come out to my house everything would be fixed to my satisfaction before he left. I made the appointment. The technician shows up with only 1 receiver, because no one from customer service told him he needs to bring 2. He says I should get the second receiver for free by mail because it is their mistake. When I call customer service back, they say there is a $19.99 shipping and handling fee. When I asked to speak with a manager, I was told I was speaking with a manager and there was no one else I could talk to. Of course, even though I had the name of the original representative, I could not speak to her either. They don't do that!
Their only record of my conversation with her is that 1 receiver needed to be replaced. I feel this is a scam to get a few more bucks out of me, because they knew I needed both pieces of equipment. I was very clear about the problem.
Because I had the technician hook up the 1st receiver, I am now obligated to 18 months of service or a hefty cancellation fee. So now I'm stuck with a lousy picture or another fee.
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