Directv Complaint

Directv Is above the Law - Satellite TV

- Mass
I have been a loyal DirecTV customer for 4 years and two weeks ago I decided to switch to another company because DirecTV was getting to expensive. I honored all my agreements that I signed for the time I was a customer. I had a box fail on me in February of this year and they sent me a replacement which I installed. There was no notification of ANY agreement in the paperwork or phone call of any kind. I am now getting billed $420 for a suppose 2 year agreement that I never agreed upon. I have tried calling, E-mailing, and mailing DirecTV with no success. I talked to Linda who works for DirecTVs President's office and she agreed with me and tried to talk to her management but they will not budge.
I looked online and saw that DirecTV has been doing this for years to hundreds of people and even had class action suits for millions of dollars but it continues to screw customers and thinks that they are above the law. Here is the weblink to the Attorney General's suit.
http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportExtensionPage.aspx?CompanyID=81000357&sm=

Please contact me
Todd Trumpis
508-616-0963



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Reader Comments:

Posted by gmhines0684 on 07/10/2008
You are right, they do believe they are above the law and from the look of all the complaints I've seen online, they are! I wish I would have research Direct TV before I signed up with them. I too had an experience of extention on my commitment because of replacement of failed equipment.

Posted by gfgriepp on 05/27/2009
30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed DIRECTV that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account because I did not catch DIRECTVs fraud quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.




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