DirecTV Complaint

DirecTV Customer service Hell

I orderd DirecTv over the web. When I spoke to the customer service lady after it was installed it turned out I wasn't getting what I thought I signed up for.

She was VERY rude to say the least. When they began charging me full price after the initial discount ran out I called them up and asked them to just give me one of the more basic packages but even though she said yes it never changed. It took me almost an hour just to get that done. When the bill came I just didnt pay it. they suspended my service and then began sending me a bill for over 300.00 when it really should have been around 125.00. Finally I called the collection servce (allied interstate inc.) I settled with them for what I believed I owed. A month later I pull my credit report and there's a 195.00 collection account on my credit bureau report. I am in the middle of fighting these false charges on my credit report. I would try to avoid these scammers.

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Reader Comments:

Posted by rdratler on 08/14/2007
We agreed to Direct tv promo tv high speed internet and phone . Well they installed the tv and then come to find out that they could not give us the high speed internet and now we are charged with 100. which we cannot get back for 1 week of service.

Posted by rdratler on 08/14/2007
My wife said it was att with Dish network and att. Well ATT is the problem when they could not give us high speed internet

Posted by contact on 07/14/2008
Idiot

Posted by gfgriepp on 05/27/2009
30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed DIRECTV that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account because I did not catch DIRECTVs fraud quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.




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