When I signed up for DIRECTV, I was told that by doing so, I would receive a free portable DVD player.
First, I had to make a few calls just to find out how to get the portable DVD player. I was told that to do so, I would need to sign-up for automatic bill-pay. I was not told this when I initally signed-up for DIRECTV.
I did sign up for auto. bill pay and soon after received our DVD player. Problem was that it was not portable, but a standard size player.
I called DIRECTV on Jan. 14 and talked to Angie (#100153508). She told me to send the DVD player back and that they would issue us the correct, portable DVD player.
I did this and a couple of weeks later we were sent another DVD player. While this one was from a different company, it was also not portable. It was a small, but still standard issue DVD player.
I called on February 25 to DIRECTV and a Kellen (?) told me that they were limited to stock on hand. Since they were sold out of the portable DVD players, they gave me what they had. I asked if he had a copy of this in writing that he could email me, but he said that he did not since the promotion was already completed.
During my initial sign-up call and subsequent calls, I was never told that the portable DVD player was limited to stock on hand. I was always told that a portable DVD player would be sent. Period.
To me this is the classic "bait and switch" fraud. I wonder how many others aren't getting their promised portable DVD players?
Please help.
Thank you.
Christopher Hearn
Jesus answered, "I am the way and the truth and the life. No one comes to the Father except through me." John 14:6.
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