DirectTV Complaint

DirectTV is giving us the run-around! - Satellite TV

- Las Vegas, Nevada

We were given a referral to DirectTV from friends, who really liked the service. We saw they were doing a free installation as well, so we called and ordered DirectTV since we were told that in order to get the friends' referral credit we had to place the order over the phone. A woman there told me that we would get the credit but that we had to wait until it was installed and follow some steps. So while the installer was there I called back the number and tried to follow the steps, I was told she had given me incorrect information, but that they could fix it and give me the credit (comes out to$60 over 6 months).

When I received my bill the credit was not on there. I have written numerous emails and even escalated it to a supervisor who didn't bother reading all the notes on my account where I was promised the credit and simply said you have to call a certain number to get it (which is the number I had placed the order in the first place!!)

Now they refuse to give us the credit and keep giving us the run-around. They advertise this credit but apparently it's false advertising since they won't live up to their promises.

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Reader Comments:

Posted by contact on 07/14/2008
On behalf of DirecTv, I am hereby authorized to send each and every account that has outstanding balances to CBE for collections. This is my job. Pay your bills on time and in full, and we would not have to do this. Being poor/broke is not an excuss, you ordered the service, you pay the bill.

Scott West
Albany, OR
1-541-926-4635 Field Office
1-360-885-9669 Regional Office
1-541-936-1908 Office
1-800-531-5000 Customer Service

Posted by gfgriepp on 05/27/2009
30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed DIRECTV that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account because I did not catch DIRECTVs fraud quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.

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