I have Direct TV with a service contract that states if my equipment should be defective or can not be repaired it will be replaced. I lost caller ID on screen June 06,2009 and was told that it is a software problem I asked if this was a problem on all of there DVR HD receivers I was told no. It is now 2 months with no resolution. I'm also experiencing on the same receiver the audio does not match up with the video you see lips moving and does not sync to picture. I was told to rewind the DVR and Forward the DVR to try and re sync the signal sometimes it works and other times it does not. I spoke to supervisors and the office of the president and was told it is a problem with no time of resolution. I asked for them to replace my DVR with a new one that my Service contract should have covered and was advised that they will not honor it for the problems I am experiencing. I feel that I am being ripped off by them not fixing or replacing my equipment in spite of paying for a service contract they refuse to honor. I hope you can help me to get this resolved and expose this company and alert people that they will not honor there service contracts.
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