Direct TV Complaint

DIRECT TV NFL Bait-and Switch - NFL Season Ticket

- California
I was a customer in good standing with Direct TV for nearly two years when I recived a call from one of their salesman. He told me that Direct TV is giving 3 month of free HBO/Starz to selective customers in good standing. I asked him what the catch was and if he was signing me up for anything else. He said "NO" that Direct TV was doing this hoping that I will have like the service and would decide to subscribe to these services after the trial period ended and if I did not decide to subscribe, then that was the end of it. So, I said yes. What he appearantly sold me without telling me was a two year contract to NFL Season ticket with a hefty price tag. The funny thing is that he sold this service to me of all people who doesn't even watch football.
When I got my next bill and saw the charge, I called Direct TV and objected that this was nothing more than a bait-and-switch swindle, they refused to reverse the charges.

I am putting this here so hopefully some other person doesn't get swindled by Direct TV crooks.



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Reader Comments:

Posted by info on 01/19/2009
This EXACT same thing was done to us. Obviously a company policy. We are calling lawyers tomorrow.

Posted by christt54 on 07/09/2009
well i think so your complaint have weight, and it should be resolve by the direct TV authority as soon as possible.. they should not loose their valued customer. check this mortgages
hope you get good deals


Posted by frankieleejr on 09/09/2009
They pulled the same crap with me. How are these thieves allowed to stay in business? I'm taking them to small claims, and we'll see what a judge has to say.

Posted by jpcrowell on 11/07/2011
Hello, I was looking at the NFL pkg online, followed the steps to order and decided against it after viewing the total cost. I didn't hit the confirm button. I logged out and never received confirmation of having NFL Sunday ticket. I noticed my bill was high the last two months so I check it and sure enough NFL Sunday ticket was charged to my account. I called them and told them we didn't order it and they said it wasn't their policy to cancel after the season started. I told them again I didn't complete the order!!! They ended up hanging up on me. Great customer service!! This is a total bait and switch!



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