Hi,
Had the following problems with Direct TV service after I signed up for service on Jan 28,2008:
1) All bills have been in error, no effort has been made to correct them.
2) The first two bills were fraudulently taken from my checking account without my knowledge or permission. This caused me to have two overdrafts on my account . These were the first overdrafts I've ever had, and a definite blemish on my credit. These occurred on 4-3 and 3-3. I called Direct TV(DTV) on 4-3 .
3) On 4-3, I called DTV and after speaking to several agents,I asked for a supervisor and spoke to Chris ext 2790. She assured me there would be no more withdrawals from my account and I would be reimbursed the overdraft fee, $33 x 2 =$66 , that the $42 per month charge for premium channels for the first 3 months would be removed, that premium channels would be stopped after the free ones ended, and DTV would honor the $39.99 introductory rate for one year.
4) Called DTV on 6-30 and was on the phone for about 3 hours with about 6 agents and supervisors, many spoke with accents and so fast, I couldn't understand what they were saying. I got a variety of answers, we can only rebate you back 2 months, we don't offer $39.99 a month, the supervisor you spoke with on 4-3 didn't say she would stop the premium channels, let us offer you some premium channels because we don't know what to do. I got nowhere. I assume that all calls are recorded and this info can be verified.
5) Just received another bill and it's still in error. Another tactic used is mathematical semantics where they tell you that you are getting a $10 credit, a $3 credit etc. The math doesn't add up and I can't figure it out. The bottom line is always more than the initial agreement. What is wrong?
6) How do I straighten out the overdraft on my credit? Can you put a dollar figure on it?
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