I have been a customer of DirectTV for over 10 years and I have always paid my bills. The problem is I could not order from my remote, in 2006 I tried several times and could not do it. So I always order from the internet. When the time came from disconnecting in Dec 2010 I returned the card. Then they billed me for movies that I did not even see. They told me I have to write them a letter. If you have a dispute with Direct TV you can't talk to anybody about it. I called customer service I spoke to Kwanza badge number 126849, She said I have to write them a letter. I asked to talk to the manager or supervisor but she said I can't. For 37 dollars they just lost a customer. I will pay this bill but I will never go back to Direct TV. And I will tell everybody I know not to get direct TV. You can't even email them. They want to make it as difficult as possible for you to resolve your dispute or to file your complaint.
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DirecTV
Customer service
Pobox 6550
Greenwood village, Colorado 80155-6550
To whom it may concern,
Hello I just want to ask if you can give us credit on our account? We were charged $37.38 dollars on our account ----, for PPV 2006-2007 base on our card that we sent. We had our service disconnected 12/14/2010. You see for some reason I could not order PPV on our remote, I always have to go online to order. You can check this from our records. Pls help us by giving us credit on the above bill.
Yours truly,
MQ
2/8/11
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