***UPDATE***
CHECK PLEASE!!! - Dinette
Reported by sdellis123 on 11/05/2007 - Michigan - Niles, MI
The website advertises 21 business day deliveries but that has not been my experience.
My first correspondence to Super Store call center was August 6. I spoke with Ailene and was advised that 1) orders can take up to six weeks to be delivered from the manufacturer and 2) my order was placed less then 21 business days ago; so I should check back.
On August 13, I contacted the call center and again spoke with Ailene. She advised me she'd check the status of my order, then sent an email stating the furniture would ship the week of September 7. No explanation as to why there was a delay. She further stated she would follow up with me the following week; she did not.
On September 4, I sent an email to Ailene requesting status (I had not heard from ANYONE since 8/14/07). I did not get a response from her so I called in. I spoke with Kathy who advised me there were notes stating my order was again delayed until the week of October 3rd. I can only assume Ailene added the notes, though she did not give me the courtesy of either a phone call or email.
On October 4, I receive an email stating that my furniture delivery has been put on an extended backorder. The manufacturer of the furniture has not specified a reason for the backorder. Further, they have a call scheduled within 2 weeks with the manufacturer at which time they'd give me status. This is unacceptable. I sent an email, as I was instructed to do, to cancel the order. I did not get a response (Again) so I contacted the call center and spoke with Nancy. She asked that I resend the email directly to her, than she would cancel the order, which she did. October 9, I called to check the status of my refund and was told by Nancy it would take up to 2 cycles; a crafty way of saying 60 days! I asked to speak with a manager but was advised they work 8a - 5p. I was given Jenny name as the person to contact. When I called the next day, I was told Jenny was not available and transferred to Ailene.
It took 24 hours to debit my account! I emailed Jayson Atchinson CEO of the company on 10/10/07 and outlined the events listed. He promised to cut a check by Friday 10/12/07. I have emailed him 5 times now for status (last time 10/30) but have yet to receive my refund.
According to the BBB, there have been 37 complaints against Dining Room Superstore in the last 36 months.
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Reader Comments:
Posted by jane.stark on 11/19/2007
ZERO STARS!!!!!
DON'T BUY ANYTHING FROM DININGROOMSUPERSTORE AKA JAYS FURNITURE BARN!!!!!
I ordered chairs in February 2007. I got the run around about them, order problems, manufacturing problems, cargo problems. I finally said forget it, just give me my money back in June. The said it would take 2 months. I fought and finally they said that they would refund me at once and said they did. I waited and checked my credit card and no refund. I called and they tried again. Then they said that the company that processes the credit cards was having trouble. Then they said they would send a check refund. Then they said they did send it complete with a check number. I never got it, surprise. Then they said I would get a check after Labor Day. It is now October and they still have not sent any check. It has been 9 months and I still don't have my money back. Then they said that they would again refund my credit card. As of November they have yet to do anything!! PLEASE DO NO BUY FROM DININGROOM SUPERSTORE!!!!!!
Posted by sdellis123 on 11/23/2007
OMG!!! Your story is my story. When I didn't receive a check as promised by Jayson Atchinson I sent him an email to advise NO CHECK IN THE MAIL!! He responded with the check # that was supposedly mailed to me. That check never came and he stopped responding to my requests. After I went to the BBB, and believe me, he could care less, I received a different check in the mail. The problem is, THE CHECK WAS SHOTR $89.40 for which I am filing in small claims court. I encourage you to file a complaint with the BBB. I am hopeful one of the local channels will choose to investigate. This guy is a crook and everyone needs to know it
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Reader Comments:
Posted by its1929again on 12/03/2007
Here's the problem. I encountered the exact same thing, same scenario. I contacted Visa, my bank, the feds via the interstate commerce department. Nobody gave a damn. Not our department. No, there is nothing we can do and no our legal department won't do a thing. They've been doing this for years with impunity and will continue to do it as long as no agency makes them stop. I'd love to take a trip out to New York and confront Suzie, Al Carter, and the rest of these criminals. With all the mortgage fraud that has run rampant these past several years, no one cares about all this credit card fraud. I went off on every imbicile I talked with at Bank of America when they tried to talk down to me and act as if it were my fault for being silly enough to think they'd stand behind their commitment to investigate my case. So here's my bottom line. They charged my Visa card $2,014 in late August (after stating they wouldn't charge it until the merchandise shipped) and its now Dec 3, and I'm still waiting on a refund. The credit card company is supposedly issuing me a refund today. Big deal. How about the opportunity cost of that money as it depreciated for three months in Big Al's coffers? All I could think of is The Sopranos and I was dealing with some criminals who could give a rip about the people they hurt. I hope Bank of America goes under during this credit crunch .. . they deserve their fate. Suzie and Al will laugh all the way to the bank, just as they have been doing for years.
Posted by deborah.adams on 01/08/2008
BEWARE: As of today January 8th 2008 Jayson Atchinson has a new scam and a new website that according to the BBB this company is no longer in business!!
The BBB reports on businesses, both accredited and non-accredited. If an organization is a BBB Accredited business, it is stated in this report.
Name: Furniturefind.com
Phone: (269) 683-7340
Address: 2439 S 11th St
Niles, MI 49120-4413
Website: www.furniturefind.com
Original Business Start Date: February 1952
Principal: Mr. Steve Determan, General Manager
Customer Contact: Mr. Steve Determan, General Manager - (269) 683-7340
TOB Classification: Furniture-Retail
BBB Accreditation: This organization is not a BBB Accredited business.
Out of Business
According to information in BBB files, this company is no longer in business. If you have an unresolved BBB Definition:
unresolved - The company failed to resolve the complaint issues.
dispute with this company you may wish to seek legal advice.
Customer Experience
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The BBB processed a total of 7 complaints about this company in the last 36 months, our standard reporting period.Of the total of 7 complaints closed in 36 months, 5 were closed in the last year.
Contract Issues BBB Definition:
Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Delivery Issues BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
2 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Customer Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Issue Not Defined
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Industry Tips
"BBB Publishes New Consumer Info Brochure
Report as of January 8, 2008
Copyright© 2008 BBB®, Inc.
If you choose to do business with this business, please let the company know that you contacted the BBB for a report BBB Definition:
report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
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The information in this report has either been provided by the company or has been compiled by the BBB from other reliable sources.
As a matter of policy, the BBB does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
Posted by yconsoli on 01/15/2008
OHHHH YES...THESE PEOPLE ARE CROOKED! I've had the same problem as all of you, except I have yet to cancel my order, because I'm afraid I'll never see my money. I'm filing a claim through PayPal, because that is how I paid these theives. PayPal takes these things very seriously, so I'm hoping that in some way I will get my table or a full refund. If nothing comes of this I will be notifying the States Attorney's office in Michigan and I suggetest everyone do the same. I'm hoping that the States Attorney will see the light on this and do something about it.
It's funny that a child can go into a grocery store, innocently grab a .5 piece of candy and get procecuted. But these people can take thousands from the consumer and get away with it. One day karma will show up, and they better watch out.
Posted by knockout289 on 01/20/2008
I ordered a dinette set on 8/15/2007.I canceled the order on 11/27/2007 because they still had no estimated shipping date. Jason Atchinson informed me via email 11/30/2007 that I would receive a full refund providing the merchandise had not been shipped. That was the last time I heard from him. I spoke to him directly at his other business Jays Furniture Barn (phone # (989) 463-3507) and he assured me the check would be sent 1/21/2008. I have complained to the federal trade commission,The FBI, The BBB of Michigan as well as both The Michigan and The New York state Attorney General offices. Another unhappy customer said that the BBB of Michigan said that the diningroom super store went out of business, however they are still on line and Jay Atchison was at The Jays Furniture Barn location. My credit card company has assured me they will get my money back.Based on all of the other complaints that I have read, that are identical to mine, I have little faith that he will honor his word and I am taking every measure I can to get restitution and to get this business thrown off line.
Posted by ITS1929again on 02/12/2008
Follow up on my 12/03/2008 post:
Well, I got my credit card company to reverse the charges finally. No apology from anyone in the chain and no follow-up by any state or governmental agency. What the f@@k does these clowns do all day besides steal oxygen from the taxpayers? Does anyone know if the IRS goes after this sort of thing? I'm sure Big Al has a lot of undeclared income. No wonder this country is in such trouble.
Posted by j.atchinson on 05/15/2008
I am not a crook, I was employed by this company which was NOT the same company as Jay's Furniture Barn, and I was doing what I was instructed to do by the owner and per the company policies. Dining Room Super Store is no longer in business and I am no longer working for them.
Posted by drssrefunds on 09/02/2008
All customers should have recieved the letter below, I have nor am I planning on starting another web-site. I do plan on refunding all customers who do not refunds from there CC companies. To request a refund please see instructions below.
March 25, 2008
To Whom It May Concern:
The nationwide downturn in the housing market has made it impossible for DiningRoom Super Store, L.L.C. to meet its obligations. For your information, a complete printout of the company creditors and the amounts due each is enclosed herewith. DiningRoom Super Store, L.L.C. has no further assets and no further means to service any of this debt. The company has terminated its business and filed a Certificate of Dissolution with the State of Michigan.
If you are due a refund from DiningRoom Super Store LLC. We suggest you contact the issuing bank of your credit card that purchase was made with. If your card company is unable to issue your refund, please e-mail a copy of our order along with the type of card that was used, (not the card #), to the address listed below. I will do everything in my power to refund your monies as soon as possible.
We deeply regret this unhappy turn of events.
Sincerely,
By: Jayson Atchinson
E-mail to: drssrefunds@yahoo.com
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