I purchased two airline tickets for myself and my young son in January for travel in June. This week, reading the news, I discover that Delta plans to charge travellers $25.00 per bag each way for a 2nd checked bag. This is in clear conflict with the baggage guidelines when I purchased my ticket which provided me with a 2nd bag free of charge. The total additional cost to me will be $100.00 resulting in a 17% increase in the original fare.
I contacted Delta numerous times via phone and e-mail but they refuse to waive the charges.
Then, I discover that the U.S. Department of Transportation has issued a publication on May 18, 2008, stating the following:
"In no case should more restrictive baggage policies or additional charges be applied retroactively to a consumer who purchased his or her ticket at a time when the charges did not apply, or when a lower charge applied. Whatever the contract of carriage provides regarding free baggage as of the date of each ticket sale is binding on the carrier. The Aviation Enforcement Office considers any carrier practice that violates its contract of carriage provisions to constitute an unfair and deceptive trade practice in violation of 49 U.S.C. ยง 41712".
I also reported this to Delta but I received no further communications.
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