I placed a laptop, printer, and camera order with Dell in January 2009. Dell's sales representative quoted me the following: laptop for $715, camera for $65.24, printer for $49, and bag for $19, total with tax $933.76. The representative said that all the items were on sale, plus I could get an extra discount for being a college employee. I even open credit account with dell to get 9 monts interest free.
On 2/14/09 I noticed that I had been overcharged $867. They did not give me the products on sale, plus I did not get my college employee discount. My net total was suppose to be $933 and it ended up being $1,800.
I made many calls, got transferred to people that did not care, many of them from India. I kept calling and calling, then I finally got a hold of the sales representative that I put my order with on 2/18/09. She said that she could see that I was overcharged, and that she was going to work something out with me. I never heard back from her. I spoke with her manager who later informed me that the sales representative no longer worked at Dell. I made more calls on 2/19/09, 2/21/09, 2/25/09, 3/6/09, and 3/7/09.
I have had various phone calls with the sales managers who kept saying that they were going to fix my account, and as of now 3/16/09 it still shows that I over $1700 vs. the $933.
I am a hardworking college employee with a Business degree. I was ripped off. Please inform people of Dell's sales practices. They advertise soo much to students and colleges, but do not hold to their sales advertisement.
I also filed a complaint with the Better Business Bereau's.
I will not ever buy a Dell's product. Horrible experience!
Marcia Aguirre
714-746-2734
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