My husband took our 2004 Toyota Sienna into CF Schwartz, Dover, DE to have a problem with the passenger's side headlight diagnosed. Upon the first visit, my husband was told that the computer needed to be replaced and that there was no way to test if the bulb worked or not without replacing the computer, this was after all voltages and wires had been tested. The computer was ordered and replaced for $500, the existing bulb was tested and worked fine. After reinstalling the bulb, the light did not work. My husband was then told that the current bulb was bad and needed to be replaced for another fee of $200. After replacing both the computer and bulb, the headlight worked for approximately two weeks. Upon traveling away from home, I noticed that the light was out again. On September 7, 2011, my husband took the van back to the CF Schwartz service and was told that the wire harness needed to be replaced for $900 and that it was part of the whole components that had just been replaced and could not be purchased separately! My husband asked why they had not informed him of this particular diagnosis when he brought it in before. He was informed that everything, other than the initial diagnosis, was fine then. He asked if the computer and bulb he paid $700 for could be sent back and he just pay the difference between the old and new parts. The answer, "Toyota does not take used parts back." From speaking with the Service Manager to the General Manager, the attitude towards their error in judgment has been one of total disregard. Being a one income family with a limited budget makes this information difficult to understand.
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