On 1/6/12 I received an email from AT&T after I submitted my payment which stated that the payment had failed. I then looked at my balance on line, and it appeared that the payment had been accepted, but being cautious, I made a second payment on my VISA card, and wrote a note to AT&T to ask them if they knew that an email with their insignia had issued stating that there had been a payment failure.
Today, 1/9/12 I received a call from the AT&T representative responding to my email. At first she told me that she did not know of any problems with AT&T notifications. I asked to to refund my VISA payment, but was told that AT&T could not do so. Then she told me that AT&T had been having "systems" problems lately because of the Holidays. She did not seem at all interested in the copy of the email I received- I was concerned about fraud.
I thought that AT&T would get a tremendous bonus by erroneously sending out emails to all, or many of the subscribers stating that the payment had failed. I believe that AT&T covered up their error and did not send out notices to subscribers stating that there had been an error and not to send a second payment.
Just thought I'd let you know what AT&T does to increase first Quarter earnings.
Linda Rae Brown, JD
I have contacted the Chairman and Commissioners of the FCC; Consumer Watchdog regarding this issue.
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