My Problems:
I don't wear wigs for fun, and I am certainly not rich. I need to work for a living. I am a senior citizen, and I need to wear a wig for work due to hair loss, and this situation is very embarrasssing and upsetting to me. I want to order more wigs from Paula Young Wigs (paulayoung.com) but apparently, they do NOT appreciate my many years of loyalty and business.
After having spent well over a thousand+ dollars without incident from Paula young over the years,(and having been a satisfied customer until now,) I am absolutely at a loss/livid at their repeated non response/failure to respond to my current situation.
Two Issues:
I have been dealing (unsuccessfully) with Paula Young for months and am unable to get the $107 credit due (order Y0758396) to me for THEIR mistake for an order placed in November 2010. In addition, Paula Young has failed to provide credit for two of three wigs under another return label returned the same day (order #Y0768408.)
On Y0758396,I placed an order for four wigs, of which Paula Young sent me, two of the wrong item in November.
I thought I could make their error work; as I kept one of the 4 and returned only 3 wigs (unfortunately that fourth wig is totally un-wearable due to the horrible/painful itching!) Unfortunately on that 4th wig, I had cut off the tag and rendered it a non-returnable item. I opted to return the other three wigs because there was no way I could use any of the 4 items received, given the itching (in addition to their error.) I called about the error and also complained about the horrible itching of the product. My concern about the itching was not even addressed. Even washing the item did not help the itching (need I say more: made in China.)
Admittedly, on the return Y0758396, I added to the delay because I lost the return sticker. After myriad calls, finally, at the end of December 2010, I received from Paula Young a letter with a return sticker, and promptly returned the items. I thought the issue was resolved. However, after MANY calls, Paula Young Customer Service system indicates I have a pending credit of $107, but I have never received it! When I call (probably all on record,) all I get is the runaround, indicating the credit is there and someone will call me, and I never hear back. I have been as courteous as possible, under the circumstances, but this is too much! It is February 5 and still NO credit! I want my money back!!!
On the same day, December 23rd (in a different return box) I also returned another 3 wigs under separate order #Y0768408 (wrong color/my error) and have received credit for only one of the 3 Kassandra items. … Obviously they received the return, but they gave me credit for only one of three returns, minus shipping! I am very frustrated and unhappy, and I want my money back!
Finally in frustration, today 2/5, I called and asked for the finance department. I called 508.638.7170, and SURPRISE, Ursula has not called me back either.
What I need from paulayoung.com:
(1) Immediately release my credit of $107 back on order Y0758396. Receiving the wrong items was not even my mistake!
(2) Give me the credit due or the additional two wigs returned #Y0768408 I received only a $21 credit on one wig, minus shipping. No credit yet applied for the other two (approximately $59+tax, as three Kassandra @29 each) were returned.
I am at a loss...can you help?
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