COX communications Complaint

COX creates problems for customers with CABLE cards HDTVs - Cable TV

- Connecticut

I have been using COX HD services with no problems for over 3 years until end of February 2008 when first problems occurred (-> loosing HD channels).

After a few technical attempts to fix - no results. With CABLE card in "analog" Channels (below 100 except for 95) do not work - HD channels (> 700) are ok. Without Cable card the "analog" chanels are ok but HD channels do not work.

COX is unable to fix this and claims that I should get a Cable Box. The Cable box is more expensive ($10/m , and introduces unnecessary clutter instead of a Cable card tht is inexpensive ($1.99/m) and simple to operate (no additional wires or remotes.

COX customer service is unable to solve the problem, does not return any calls and makes it difficult if not impossible to escalate the issue that would lead to a successful solution.

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