I am a senior and have been with this company since 1998. Most recently I have been having problems with this cell phone beginning on June 1 2010...I had to go to san francisco, ca to family funeral and upon my return my son had heart attack and was on life support had coded 2 times..Yesterday July 13, 2010 he went in for heart surgery.. And is yet in hospital...I am the sister of the person writing this.. Unable to do so.. I had to drive her to the repair store 3 times they replaced the phone 3 times and it is yet not working...I was driving her because she has a broke foot....And they keep giving us the run around he stated we will upgrade her to any phone. And as soon as I get on the web and look up the phones. And pick one he says the phone will cost $199.00 I asked for either a free phone or some sort of assistance for her. These types of issues happen and many times people are going through very serious issues and they companies and new network say I wonder why they did this or did that. What brought them to that state....And it could've just been the last straw...From many other things. You know what I mean.
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