Direct TV Complaint
Posted by reza.nabi on 07/08/2009
To Whom This May Concern:
I have ordered DirectTV on June 6, 2009 with 150 chanels including local chanel as it is advertised on the flyer and also verified by the sales representative. 2 days after the installation, my kids complain that local chanels are not coming. I called the DirectTV, found out that if I cancel the service right now, I have to pay $480 as early cancellation fee. I said how does the cancellation fee apply when you failed to provide local channels? DirectTv responded, your cancellation time was only 24 hours.
DirectTV is nothing but a piece of Junk company. We were moving and we didn't have any time to check what is available after the installation. This is unbelievable. DirectTV should be sued for charging cancellation fee while not provided the service.
Anything you could do to file this complaint to correct law enforcement agency would be greatly appreciated.
Thank you so much and to verify this incident, please feel free to contact me via email.