Dear Complaint TV:
I had subscribed to Direct TV in September 2008 for the choice package, which had over 150 channels. At the time of installation the service seemed to be working properly. Within the last 3 weeks my signal became weak (less than 50%) due to overgrowth of trees in the backyard, where I am renting my residence. I was only able to receive the local channels. The service technician came out and explained that the branches of the tree in the backyard had to be trimmed or an additional pole would have to be installed in the front yard. My landlord would not agree to either option. I had no choice, but to ask Direct TV to cancel my contract, since they could not deliver what I had signed up for. They told me that I would still be charged early cancellation fees, even though I wouldn't be getting full service. I believe that I am being treated very unfairly.
Please consider my story. I understand there are many others in similar situations with this company.
Sincerely,
MJ
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