Conn's Appliances Complaint
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Conn's - The name must mean something . . .
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I purchased a projector TV from Conn's Appliances in Texas in Oct 2005. In January 2006 the TV began experiencing problems. The screen began to dim and eventually went blank. I contacted Conn's and Toshiba, the manufacturer. I eventually got the Conn's sales rep and store manager to agree to allow me to return the TV for an exchange for a similiar product. I drove 25 miles on a cold winter night in February. The store manager had one of his employees unload the old TV take it to the back stock room and load a new boxed TV onto my truck. As I was about to walk out of the store, the manager told me there was a problem. He instructed his employee to remove the new TV from my truck and bring the old one up to the front of the store. I was told the service manager wanted to look at the old TV and it would take a few minutes. I stood in front of the store for over an hour until the service manager finally arrived. He looked at the TV, and replaced what he thought was a faulty part. I went home tired and very inconvienced. But I thought the TV was OK. This week the screen went blank as before. I called Conn's and asked for a replacement TV as I wanted before. A Company rep called me and told me the TV was mine and Conn's would not give me a new one, I needed to take it up with the manufacturer. Conn's only sent a service rep out to replace the same part as before. While at my house the rep commented that they were having trouble with that part. The TV has broken twice after only six months for the same reason. Conn's and Toshiba both must know that this is a defective unit. I am being left 'hanging in the wind' with an expensive TV. Do they plan to keep replacing the same part until my warranty runs out, and then as the Conn's rep stated, ' the TV is mine'? I would like Conn's or Toshiba to refund my money or give me a different brand of TV. This is another case of the consumer being pushed around by big business. On top of all this I feel I am being discriminated against because I am in an age minority. I would appreciate help! Read Next Complaint >>
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Reader Comments:
Posted by princessbailey on 10/05/2007
I am currently experiencing a similar problem with same type Toshiba projection. The same part has gone out 3x. I have an extended warranty and they have been trying to repair since Aug 7, 2006. Conn's picked up the television on 9/28/07 to repair in shop. I called today to follow up and no one has been assigned to the repair order. Today's date is 10/5/07 and I have complained daily with no response or resolve.
Posted by txpowers on 03/28/2008
Join the club,SCREWED BY CONNs,Oct 07,we purchased a Mitsubishi model WD65733,$2,888 total w/stand.The TV went out Feb.4,08on Feb6 the service man comes out says its the lamp,he replaces it only to find out it was not the lamp,he calls back next day says its engine fan,yesterday MARCH 27 he shows up and replaces the part only to find out its something else? Do the math bought Oct.07,dies Feb 4,08.It is now MARCH 28,08 and the TV sits idle.If anyone knows a lawyer wanting to file a suit go for it.One ? what the hell is "AGE MINORITY" you lost me there.
Posted by camper on 05/06/2008
They screw everyone lets stop buying from them and maybe they will shut down like they need to.I spent $4,400 there and its been a NIGHTMARE! I have talked to the sales lady to managers to the CEO which is a dumbass that is taking the money and is a ajerk on the phone.
Posted by camper on 05/06/2008
Just keep contacting the BBB and whoever else we need to shut it down. Maybe contack your local news station and have them do a report on Conn's.
Contact Becky Oliver with Fox 4 news in Dallas.
Posted by smarion1234 on 06/26/2008
We encourage you to use our ONLINE COMPLAINT with the BBB I did. And I am still making my complaints to everyone. DO NOT BUY FROM THE CONN ARTIST
Posted by DELEONJD2007 on 07/07/2008
I HAD THE SAME PROLBEM, SO I STOP SHOPPING AT CONNS
Posted by noone on 07/22/2008
Well folks there are things you should know about us sales people
at Conn’s we only get pay by commission so that means to you
That if we don't sale you something with a warranty we don't make any money so we will shove it if we can
Posted by ENIETO60 on 08/13/2008
I HAVE A ZENITH 56" TV AND THEY HAVE BEEN "FIXING IT" SINCE JULY OF 2007. I SPENT THE HOLIDAYS LAST YEAR WITH OUT A TV CAUSE THEY WERE "FIXING IT". STILL DOES NOT WORK. I HAVE SPOKEN WITH CHRISTINE, JERRALD, ALLEN WHO IS THE PRESIDENTS GATEKEEPER, AND ALL THE TAKES THAT HAVE COME OUT TO MY HOUSE LIKE 7 TIMES, THE TECHS AT THE SHOP ONCE WHEN I DROVE MY PREGNANT SELF TO THE HOUSTON SEVICE CENTER BECAUSE NOT ONE OF THE MANAGERS NEITHER THERE OR AT THE STORE WOULD RETURN MY CALLS. MY WARRANTY EXPIRES IN FEB. 2009 AND I THINK THEY ARE TRYING TO PULL ONE ON ME. I WENT AND PAID OFF THE STUPID ACCOUNT AND REFUSE TO EVER BUY FROM THEM AGAIN AND I WILL NEVER RECOMMEND THEM TO ANYONE. JUST YESTERDAY ANOTHER TAKE CAME OUT TO MY HOUSE FOR NOTHING SAW THE PROBLEM AND SAID THEY WOULD GET BACK WITH ME. I ALWAYS PAID ON TIME AND I BOUGHT EXTRA WARRANTY TO AVOID A HASSLE LIKE THIS. I A PREPARED TO FILE A SUIT AGAINST THE MANAGERS AND CONNS. I'M GLAD I FOUND ALL OF THESE COMMENTS. ESPECIALLY THE LAST ONE SUBMITTED BY NOONE. THAT HAD TO BE A CONNS SALES REP AND IT CLEARLY STATES HOW THEY DO NOT CARE TO PROVIDE QUALITY PRODUCTS AND GUARANTEE CUSTOMER SATISFACTION WHICH IS WHAT THEY BRAG ABOUT. THEY ALSO BRAG ABOUT REPLACING PRODUCTS AND WHAT NOT. CONNS NEEDS TO BE HANDLED BY THE LAW BECAUSE THEY CANNOT BE ALLOWED TO BULLY THE MARKET THE WAY THEY DO. IF ANYONE WANTS TO FORM AN ALLIANCE YOU CAN CALL ME 832-768-9669.
Posted by alishiaky on 10/23/2008
I regret that I just made a purchase with them. I never received a payment booklet and have requested it twice. My payment was due on the 21st and of course they called me before 7p (dinner time) so I missed the call. They then called my job, my cell again and when I returned the call was greeted with an unprofessional woman who sounded as if she could care less about them not mailing me a payment booklet. She then went on this long story about this being my first payment and I was already in default because I had not made my first payment. How can I be in default on the due date?
These people are CRAZY! I then kindly ask that they not call my job because I can not take personal calls. She then goes on to say well we will need to speak to your manager. Okay are we in kindergarten...let's just say that they will not be making a dime of interest off my account. I will be PIF tonight. I informed her of my intentions and of course she didn't have a smart azz comment then.
DO NOT BUY ANYTHING FROM THIS COMPANY! YOU WILL SAVE MONEY JUST BY GETTING YOUR APPLIANCES AT A REPUTABLE APPLIANCE STORE WITH LOWER INTEREST. THERE NAME FITS THEIR REPUTATION!
I have learned my lesson.
Posted by ladyacarii on 03/04/2009
I purchased a 32’ LG HDTV from Conn’s on 2/15/09. We went to pick the TV up from the store on 2/16 (they had to order it from the warehouse). On 2/22, exactly 6 days after having the television, it malfunctions. We called the store and were told to take it back to the store. Once there, the personnel determined that it needed to be sent to the service dept. and that they would not be able to come pick it up until 2/24. We asked for a refund or another TV and were told by Terrence Andrews, the assistant store manager,that we were not entitled to a refund since we had the TV more than 24 hours. When asked if they had something in writing stating this policy, we were told no – it was just store policy. On 2/23 I contacted Alan Sheppard, the manager of customer service, and explained the situation to me. He said that I was entitled to a refund, minus the 15% restocking fee. I said fine, I just wanted my money. He said to let the service dept try to fix the TV and we would take it from there. I explained that I paid for a new TV not a refurbished one, but he insisted that I let the service dept fix the TV. I tried to call Thomas Frank, the CEO, Timothy Frank, the COO, David Trahan, the EVP of retail, Walter Broussard, the SVP of Store OPS, and no one responded back to me. On 2/26, I was able to reach David Atnip, SVP, on his cell phone. He said that he would call Alan Sheppard, and get the situation resolved. Dameon McQuarters, the store manager, called me that day and told me that they were trying to expedite the receipt of the part that I needed. He said that the part would be in on 3/2 and I should be able to pick the TV up on 3/4/09. I called the service center and they told me that the TV basically needed a new “motherboard” and that these parts go out frequently and it was a normal occurrence to have issues. On 3/4/09 I called the service center again and was told that the part had not come in yet. I tried calling Dameon, but couldn't’t get through, so I called David Atnip again, and told him how ridiculous the situation is. I paid $591.05 of my hard earned money, put off a gathering that I had planned, and was given the run-a-round, over something belongs to me. I was robbed!! I have no money and no TV, and they positively refuse to give me my money. He said that he did not have the authority to tell the store to give me my refund. He called Dameon. I called Dameon. Dameon said he had to call Alan Sheppard for approval for either a refund or a new TV. Alan Sheppard was gone for the day. I will have to wait until tomorrow. We have had the TV for literally 6 days. We own it and they have had it longer than we have and I don’t have my money. NO ONE IS HELPING ME AT ALL! THEY HAVE STOLEN MY MONEY AND ARE HOLDING IT HOSTAGE. Per their return policy, I have 10 days to get a refund. I told them that I wanted one on day 6, when it malfunctioned, and as you can see -- they have refused to give it to me. I just want my hard earned money back.
Posted by lizinseattle on 03/12/2009
We are going through the exact same problem from Conn's in Dallas.... it's so frustrating I can't deal with writing the details. I cannot believe this company is still in business.... we are going to file complaints with the BBB, contact the local news in Dallas and file suit in small claims court.
Posted by alhebert on 03/14/2009
Conn's is Cons!!! I won't go into details about my experience with this shady operation because most of the other complaints cover it but I do want to say that there ought to be some kind of government interest and protection for people who are being victimized by this company. There are just too, too many people who have complaints against Cons. (and look out for those Cons employees who are entering these complaint forums and nitpicking. Some people will do anything to draw a paycheck.)
Posted by jack on 04/13/2009
i work for conns as a electronic tech my boss told me i couldn't not tell the truth for some customers and it was getting out of hand and the store manager had a very bad attitude toward helping any customer when their TV broken down and no nobody at the store would take care of any customers cause they where on commission and to a make extra buck on offering a extended warranty to any customer they could convinced if they needed that service. I as a technician was instructed by my customer service manager not talk to anybody at the store and not to help any elderly and anybody else that still had a not expired warranty TV. When the TV just broken days on arrival. When customer read policy on front of me and I explain to me about of warranty that i could replace their TV’s and I explain that was not my job they need to talk to any managers about the warranty and I was instructed by my manager to repaired their TV. Customer responsibilities was to talk any manager of any stores from conns because it was not up to me to decide if i could replace their TV’s that was still under warranty. It was the service manager job to decide.
I felt sad that I that couldn't answer their questions when the TV’s broke down before the warranty expire. My boss told me i had to order parts even if the TV broke down and was still under warranty and knew i could be replace it for a new one. It’s was a constant battling to help them, but my conscience was not helping that the customer was paying my bills and putting food on my table too. But i had to make a choice a do the right thing, let me get myself fired and apply for unemployment because if I quit I won’t get any help. One thing i learn they are mean and slow on not being responsible on taking care of their customers and they already knew I was using used parts by a another tech that where defective and not working and sending the parts never on time to fix their TV’s and they blame the tech for the parts never getting in time to take care of the customer. They are wrong!!!
Posted by casterflugen on 05/31/2009
Just to add, ex husband skipped out on a bill and Conn's is repeatedly harrassing me. If anyone wants to call and mess with one of their horrible bill collectors - the number is 409-678-2125
Posted by tom on 06/04/2009
Same here in Rosenburg, Texas. We bought a window AC and within a few months it broke. I was told to bring it back to the store (48 miles)and they said they would have to send it off to have it looked at. This was the day before mothers day and I had to have an ac so we bought one from Lowe's with even a better wty. Well, they called us back 2 weeks later and said yes it's bad. When I asked for my money back, that's when it hit the fan. "We don't do returns" is what I was told by the Store Manager. I would have to PICK SOMETHING ELSE.(they basically keep your money until you get something that will eventually run out of WTY.) It's not about me though, I am mad because this is happening to the ELDERLY, and to those that feel they do not have a voice in this technology world.
Posted by kbake on 07/13/2009
To whom it may concern:
My husband and I have made several purchases at Conn’s for years. We love the service we receive from our salesman Rubin at the store on Airline Hwy in Baton Rouge, La. However our MAYTAG front loader washing machine broke. I called the repair dept and received poor service from several representatives. Which made my husband and I decide NOT to purchase anything else from Conn’s. I am not sure how you hire the reps but they have no telephone etiquette at all. I am quite sure there are more qualified individuals who can take calls better than that in your service dept.
We always purchase a warranty. The service dates that you gave us are extremely horrible Conn’s does not back up customer quality at all. Going forward we have decided to take our business some where else to purchase electronics and appliances. We are very disappointed and have purchased all most everything in my home from Conn’s. I hope that you all decide to become more customer friendly. Thanks for horrible service!!
Posted by rocky_204 on 11/24/2009
I am currently having terrible problems with Conn's in Lafayette, LA. I bought a Whirlpool fridge from them last May, and it's already giving me problems with the ice dispenser. A tech came by to repair it, but it's still not working. No one seems to know anything in their service dept. They don't even call the contact number I have given them. I've spoken to the district service manager, Mike Levy, to no avail. It's amazing what poor service they give, and how they will not, I repeat NOT return a customer's phone calls.
I will henceforth make it my business to let everyone know not to purchase anything from Conn's, and in fact, to stay as far away from that place as possible.
Oh, one more thing. Has anyone ever noticed the ancient computers they use there? Their computers make my home computer look state-of-the-art. And that says a lot about Conn's.
Posted by amaramck21 on 01/06/2010
My husband and I bought a Samsung 52" TV on 11/15/09. By 12/22/09 it stopped working. We contacted the service department and were told no one was available until the following week. A service tech came to our home on 12/30/09 and said a part needed to be ordered. Tech came back on 1/06/10 and told us that the wrong part was ordered and it would take an additional 6-7 business days for the part to come in and for them to come back and fix the TV. Next week will make 3 weeks we have been without a TV. I will never buy another product from Conn's.
Posted by johurst on 07/30/2010
shut up!!!!!!!!you guys are nonesense
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