Settlement Offer, Cover Letter: March 26, 2011
Mr. Jerome Butler, General Manage
Comcast, Mobile and Southern Louisiana
3248 Springhill Ave
Mobile AL 36607
RE: Winnie Diggs a Comcast customer dba WD Research.
Dear Mr. Butler,
Thank you very much for allowing me your time and corporation in getting my business account with Comcast set up but it still not completely resolved. You said there was nothing you could do about monetary compensation, according to Ms. Doy, you are. I realize that everyone I have spoken to knows I am the victim, and that I have suffered extreme damages. No one wants to admit that they were in the wrong for fear of losing their position with Comcast. I have been disregarded by most with the worse of it still ahead, the waiting for fair compensation. Will I last?
Mr. Butler I hope you can find the nerve to at least bring the truth to your superiors and that they are men with principles.
I feel like Ms. Lively and Mr. Butler came along just in time, if not I was sinking deeper and deeper into the obis’ of depression and hopelessness.
My family thanks you too. Henry, my son is in medical school in New York. My son counts on me to help with his school expense: I have not been able to help with this semester’s expenses. My family has been so worried about me since I was hospitalized in Feb, my son was ready to leave New York. My son was the first to call the police to see about me when he could not get me on the phone. My daughter, my grand children, my mom and my brothers thanks you too, they are all in California. I came here to save my grandmother’s home from further destruction. I don’t know what the feature will bring however I do know that God’s will be done.
I have attached a realistic cost estimation of my business projected losses. Also a summary of emotional distress, and financial hardship that has resulted.
The medical cost I am not sure of because that will depend entirely on whether or not I recover from a current battle with high blood pressure.
My hope is that I also be allowed to recover my business. This will allow me to rehire my office assistance and grow my business according to my projections for 2014.
As far as my home: I have been paying principal and interest, since the modification, they just tacked on insurance, I cannot handle the additional cost .., maybe those calls and letters from Indymac mortgage are a foreclosure notice. I have not been up to taking their calls or read their letters. I cannot handle the additional pressure and its nothing I can do at this point anyway. Even though I sent my creditors a letter to explain what was happening, I don’t think they believe me. I was only a couple of weeks in the hold when Capitol One started calling. I will deal with that when I can. My bank account has been stressed and will soon be depleted.
I am fatigued, I have loss interest and often very sad. I cannot get pass this, I have tried. Taking on new clients, which I have tried to do, is not an option for me until I get this matter reconciled. I have not retained an attorney to help me expedite the reconciliation. I feel that I can best represent my suffering to you and that is why my letters are so involved. I have documents to support all claims. Please do not continue to put me off, you will be putting off my recovery.
I would appreciate a prompt response to this settlement offer, so I can do some damage control. I told your business account executive, I want my account dated back to the original date my services were changed to business class, he never responded to that. All of the
I dated and put the times of my contacts with Comcast, to make it possible for you to listen to the calls. You will see that anyone of these account executives could have resolved my problem sooner. Their unwillingness to help me has whipped out 2 years of hard work, caused me physical and financial hardship, I may lose my home.
I realize you could offer me nothing at all. You could reward me enough to make a new start what little. You could give me just enough to fail at my attempt to restart my business. Please let me know what I can do to help expedite a fair settlement. Mr. Butler I know the last notes I gave you were hard to understand, I had not put them in letter form, they were notes. Contact me if you have questions. Please respond as soon as you can. The rest is in GOD’s hands.
Respectfully
Winnie Diggs
Cc: Mr. Neal, President, Comcast
Mr. Roberts, CEO, Comcast
Settlement Statement:
BUSINESS: WD Research:
Winnie Diggs is the Legislative Director of SAVE dba WD Grant Research in Mobile AL, We are a public Interest and Advocacy Group and active member of grants.gov. WD Research operational through SAVE is a member of the Federal Government's Central Contracting Registry (CCR), biding on FBOs (Federal Business Opportunities); providing clients access to Government Grants and Federal Business Opportunities that could enhance and grow their business.
Actual Damage:
From loss client income, including (prospective and returning customers) 2 years loss / projections over 2 years. (even though I was working on larger clients at the time of the loss), averaging two customers per week @ $500 each, (average of WD Research’s charges ranging from $300-and as high as $1700 + percentage of grant received).
COMPENSATION
Business losses $ 104,000.00 (Business ) see above
Hospital Bills (for three day stay @ Mobile Infirmary: to be calculated
Medication cost and doctor’s visits for 2 years: to be calculated
Within the last few weeks, loss of credit standing: to be calculated
Major credit reporting agencies, Mortgage
Companies, credit card, utilities.
(even though I wrote letters explaining financial devastation).
Other Damages are:
a. For hours spent on the phone with Comcast staff.
b. j. The miscommunications from Comcast’ Representatives; Jan 11th 2011-current.
c. Time and cost of sending letters of communication to Comcast's Exec,: (5, not including e-mails)
d. Frustration with being put off and treated discourteously by Comcast Executive’s staff;
e. Comcast Executive’s staff not taking the initiative to assure Customer satisfaction when I first contacted them; Mr. Butler and Ms Burton on or around the 24th of January.
f. Causing suffering: Chest pains, headaches continuous sleepless nights, depressed days, anxiety, rage, aggravation….(84 days and counting). (me to in the hospital for 3 days
2/17-2/19)
g. Debasement of WD Research professional reputation: Weeks of not being able to receive any calls at all; when my number was dialed clients would hear one of two recordings, 1. “Number no longer in service” (giving the impression I was not paying my bills and/or incapable of running my business properly), or 2. “The customer your are trying to reach is not excepting calls at this time ” (63 days total), when this could have been resolved in one day. (Which would have at least allowed me a chance to recover clients).
h. My Uncle went into the hospital on the 18th and passed away on the 227, I could not be reached by phone, but finally by someone knocking on my door the morning he died.
i. My lost of health, I did not do this to myself but the pressure of coming out of this is my burden and it in its self is over whelming.
j. I am continually worrying if Comcast is going to do anything to help me? or continue to put me off.
k. My day starts with a deep deep depression, Comcast has taken my life. and turned it into a freaking night mare. I don’t feel like getting up, getting dressed, sometimes days pass before I even go out.
l. Friends, family are worried, my son in Medical school in New York was compelled to call Mobile police to knock on my door.
m. I have been unable to pay the portion of my son’s school tuition I usually pay.
n. I used to call my son 4-7 times a week, now when I call, he senses the depression in my voice and he gets worried, he worries when I don’t call.
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