Caribean Criuse Line Complaint

My son just confessed to me he spent $549 on a cruise package.
He apparently did this last August. He was 19 years old at the time and a college Freshman. He did not understand the costs involved with getting to Florida and additional charges.
Upon contacting the company myself I was refused a supervisor at first and refused a refund on his behalf. Any suggestions on what to do? Can anyone help?

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