Please help me I have been a victim of fraud & manipulation by cingular wireless. I purchased a phone from cingular wireless and received the phone (a palm treo for $340) the first week of January. I returned the phone on January 15 a week later. I overnighted the phone to cingular's phone return center. 2 weeks later Cingular said they were going to shut my current phone off if I did not pay them for this phone that I had returned two weeks prior. I called Cingular & explained the situation. Cingular told me it takes them two billing cycles--60 days to credit the account. This is a clear case of fraud. How in this day of technology can a comany claim it takes them two months to process a return but during that time they will charge you a late fee for not paying them, threaten to shut off your phone and hold on to your money while they collect interest on thousands of people. I was shocked and called back to make sure what i heard was true. yes after another 10 minutes on hold another person told me it did indeed take two billing cycles. This kind of fraud has to be stopped. consumers have to be protected from this kind of manipulation. They have no problem billing you instantly but when it comes to you receiving your money back they feel they can wait two months.
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