I just started reviewing my checking account for the year and discovered that in April for 5 days someone in Italy was using my account. I realize I should have noticed this then but we were planning my wifes birthday, our 50 year anniversary and a cruise for two weeks and we both over looked this problem plus we are slightly elderly. Anyway we took the checking account problem to the Folsom branch and were told that they saw the activity on the checking account but never could reach us by phone of which we have two the old one was no longer in service. I ask the person why they didn't call the other number or maybe write us a letter about this activity and he had no answer. The amount of activity amounted to $2000.00 a $900.00 and a $700.00 plus smaller amounts so its not a small amount to us. We were told because it had been longer than 2 months we were out of luck this doesn't sound right to us because had they followed up and notified us we could have alerted them right away that this was an illegal transaction. Also I showed the person that at the same time they started using our account something occurred in effective date column that I asked about and again he had no clue. He did makes some calls but to no avail.
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