I wrote to Chase Home Finance LLC ( P.O. Box 50911, San Diego, CA 92127) last year in December and requested a term extension. They wrote back 3 months later and offered me a loan modification increasing my fixed interest rate from 4.99% To a variable 5.8%. I had not requested a rate adjustment and obviously declined their ridiculous offer.
Chase however, went ahead and modified my loan without any authority from myself as a result of which every payment that I have made since March 2008 has been placed into a chase suspense account. This has meant that my mortgage account went unpaid and I have had letters and phone calls from them notifying me of my late payments and charging me $128.82 Each time in late payment charges. Needless to say I have called countless times to notify them of their error, but each month the same thing happens.
I have today received two more letters from chase. One is a mortgage statement which shows that my mortgage is in arrears and the second is a letter indicating that chase has reported these "late payments" to Equifax, Experian, Innovis and Transunion.
I have been a chase customer for 4 years in which time I have never made a late payment. I am now in the process of applying for a new home loan on another property and am beside myself with worry that Chase's error will have an adverse effect upon this application.
I simply do not know what else to do? Can you help?
Charles
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