We purchased our windows/sliding door on 3-6-99. The first inital install didn't even go well.(should have been my clue). We had to wait three weeks for them to come back and install the slider. June of the same year tech had to come out and REPLACE all 7 windows and re-screen door. Door does not lock. Jan. 2000 had to balance windows and screen door again. Feb. 2000 balanced windows again. etc. etc. etc. no enough room on here. Fast forward to today. I called on Feb.23 2010 to have window in my son's room fixex. It is now Sept 29th and it is still not done. Plus the tech came out to fix secondary lock and also told me that when the door was installed no one screwed the one piece together.(which he did) and now it doesn't shut right. We were told by tech we need a new door. The company is trying to make us sign something saying this is the last time they will fix the door OR they will not install it. And so much more. We are an middle class family trying to improve our home and just want what we were told we would get and paid for. thank you for your time. Melanie
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