My complaint with this store is that the management is not concerned about the consumer. I have dealt with Blinds to go for approximately 10 years and never encountered a problem until approximately 3 months ago, the first date being March 21,2009. I ordered verical blinds for my living room adn please note that is where I ordered by original blinds for my living rooms(windows do not grow). This is a company that requires the consumer to do the measurements. I took one of the blinds in to make sure the measurement was accurate and of course when the order came in it was wrong. I called and complained to the home office of which at that time I was told that they would contact the store and return my call-note I was requesting a three way call so all parties could be involves in the conversation. I later received a call form them and basically was told that I was lying. I reqsted my refund and even at that time management still did not sem to care about the customer, just seem too happy to refund me. I waited for a period of time and I tried again, took in a diagram with the measurements(because I have aways gotten my blinds from them)and ofcourse it was the same probllem when the oreder came in and I when I call to explain I was told"we did not do the measurements so this is not our fault and we cannot give you a refund" I know that records are archived and not one time was it said "let's see if we can retrive your old records and get the accurate measurements if you have not change the windows in any matter. Never was this said-the manager even told me that she could not discuss the account without the the 'design consultant" being there. Why are you the manager. I have reported them to the BBB, and all local newspapers.
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