Ralphs grocery stores and Best Buy Electronics stores Complaint
Posted by crazee4ball on 08/21/2013
This is a letter of request that ALL prepaid Credit Cards be locked up instead of left out at end isles. We planned our vacation and very carefully, notified out banking institute and our personal credit card company that we would be traveling during July 2013. Our son was invited to be on a Baseball Team that would play at Cooperstown Dreams Park, NY. We were very excited for him as well as for our family as this was to be our First Family Vacation EVER!! In preparation, we did not want to expose our personal accounts or cash to fraud or theft so we purchased 3 - $500 ($1500.00!!) Visa Gift Cards (plus the cost of Activating the 3 Cards) to use for purchases for our vacation, as we would be in Boston, MA., then on to the Dreams parks for Baseball Tournament for our son in New York. This was such an honor and dream come true for him!! Little did we know that YOUR Prepaid Gift Card had been fraudulently hacked! We did not find this out until we were 5500 miles from home when we called our local Ralphs store after one of the cards declined where the cards were purchased! We were told that this has been happening a lot that the Packaging did not match the Card inside and there was NOTHING that they could do that we would have to call the Gift Card Department. We were horrified!! Here we are 5500 Miles from home and now we were out $1500!! This was outrageous!! Once we returned home, I went grocery shopping at the same store that we purchased the card (My Ralphs Store!). Upon checking out, I spoke with the Front End Manager who was checking out at the time, he stated that this happens as thieves go into the store, replace the bar code with theirs and reseal the card – so when you activate the card, it actually activates and puts $ on their card instead of the card that Your customers purchase. I also found out that there were numerous EMPLOYEES FIRED for this as well!!!!! This was an Outrage! I am not sure how our gift cards were stolen/fraudulently used or mismarked, but the thought of this happening to another one of YOUR customers should not be tolerated by Kroger. We are not sure if this issue has even been brought to your attention before now, but now you know that you have a HUGE problem with Gift Cards! STILL FIGHTING TO GET OUR MONEY BACK!!! After 3 weeks!!!
My advice TO CONSUMERS,
DON’T BUY GIFT CARDS FROM ANY KROGER STORE!!!!
Posted by crazee4ball on 08/23/2013
Well, Kroger stepped up to the plate and made things right!! They went ABOVE AND BEYOND my expectations! THANK YOU Kroger/Ralphs!! Not all companies would have stood behind their products that they sell, but I am here to say - KROGER/Ralphs ROCKS!
Thanks again Kroger/Ralphs! You have earned my trust back!
My advice is still BEWARE of any prepaid gift cards as there are so many ways that they can be hacked and stolen without you even knowing it!