On June 30, 2007, I purchased a set of furniture from Bellach's Leather at 4965 Stevens Creek Blvd., Santa Clara. I made a $1,601 down payment toward the $3,101 total cost and was told by the salesperson, and it was written on the receipt, that it would take 3-4 months for delivery.
Toward the end of October, having not heard from the store, I phoned to make sure that my furniture would be delivered by the month's end. I was told that there had been a delay by the manufacturer and that it would be delivered before Christmas.
The week before Christmas, I called again to make sure that my furniture was on its way. I was told by the sales manager this time that my furniture had arrived but it was at the port. I was told that it would take some time for the furniture to clear customs but I won't have them by Christmas and that it would be after the first of the year.
On January 2nd, I called the sales manager again and he said he would call me back that day once he looks into it. I never heard back from him. I called again on January 3rd and left a message followed by another call on January 4th.
At that time, disgusted by all the delays and fearing that I might lose my down payment if the store was having financial problems, I asked my credit card company to dispute the payment and sought a credit.
On the evening of January 4th, I got a reply message to my calls from the sales manager that he was returning my call and that he would phone me the next day. I never got a call back from him, so I phoned and left a message for him. I called on January 6th again and left a message as well as another one on January 7th.
On January 8th, I went to the store and confronted the original salesperson who told me he doesn't handle any of the deliveries and acknowledged being aware of my disputing the charge. I told him the reason I took that action and how disgusted I was with all the delays and deceit that I've had to deal with. I told him that the sales manager had told me the furniture as at the port before Christmas and I didn't understand why they were being delayed so much. He offered to call their warehouse to find out and much to my surprise, the warehouse said that they have no record of the furniture having arrived.
By now, I was furious. I asked for the name of the owner of Bellach's and I was given Mr. Bellach's name and phone number. I called him on January 8th and after speaking to the receptionist and listening to her excuse of how this had never happened before and that several other pieces of other people's furniture had also been delayed, I asked that Mr. Bellach call me. To this date, I have not heard from Mr. Bellach either.
At this point, I have lost six month's of time waiting for the furniture. Though I have recovered my money, I cannot recover the lost time and the fact that I would likely have to wait several more months when I find another set from another store. However, in all my life, I have never ever had to deal with such unscrupulous individuals than Bellach's. I was fed lie after lie after lie throughout the transaction and in the end, the owner of the store has no concern about this issue to even give me the courtesy of a phone call.
The original salesperson was Meenu - (408) 248-0600
The sales manager was Michael - (916) 782-2800
Mr. Bellach is at (707) 665-0500
I would never deal with this company and would encourage everyone to not do business with them either.
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