Bellach's Furniture Complaint

holiday without furniture - customer service/ delivery

- San Francisco
We ordered a sofa for our entertainment room in the begining of July 2007 from bellach and was told that it will be delivered in 3-4 months. After 3 months we called the store and the worker said that they will call us back to confirm a delivery date after they contact the manufacturer. They called back and said it would be delivered at the end of October. Comes October/November and still no sofa so we went to the store and they wrote down all our information and said they will contact the manufacturer because they had no documentation that they contacted them the first time and would call us back on the next working day. Now Christmas is less than 2 weeks away and still no sofa. the receipt says no refunds so we cant even get our deposit back. I also read a few customer comments about this store and other people also had similar stories.

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Reader Comments:

Posted by t on 01/03/2008
We ordered our furniture from Rocklin Bellach's in July 2007 and we still don't have it (it's January 2008 now). Called at end of Decemeber and was told furniture is being held at the dock for Homeland Security reasons and they could not give us any more information.

Posted by brandee_rad on 01/09/2008
Your story sounds like our story. We ordered a couch on June 1, 2007, and still have not received it. We call and get the same story over and over. It is in port and they will be calling us soon. I never would have beleived that I would order a couch in June and not have it by the holidays! We too have asked for a refund but were refused. We are going to try writing our credit card company to dispute the charges since they have not lived up to the contract under which they sold us this sofa. It has been very exasperating to say the least!



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