I purchased a VIP plan at Road Runner Sports which entitles you to a free pair of shoes up to $100 after purchasing 5. I have purchased 5 pair by the end of 2008. Their policy is to wait 60 days until they mail the coupon for the free pair in case you return the shoes. I qualify for the free pair as verified by the store manager and corporate headquarters, however they are reneging on the deal stating they no longer have the "family plan." I sent numerous e-mails, faxed corporate headquarters, and left numerous messages to no avail. Their e-mails state they will only offer me 15% off, and their next offer was $40 off. They never sent me the free coupon or inform me they no longer have the plan. They cannot negate a contract that offers a free pair of shoes. I even made these purchases before they stopped the plan. Please advise.
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