Organization Name Barcalounger Corporation
Organization e-Mail No Email Address
Product/Service Description Barcalounger Recliners SWR RC 755005 192-17 BRO
Warranty Status Under Warranty.
Date Of Purchase 9,Dec 1986
Complaint Details
Reason for Complaint Customer Service
Complaint Rating 10(in a scale of 1 to 10)
Name of the Company Employee Mr. Wayne Stevens President & CEO/Mr. Phillip Chamberlian Vice-President
Complaint Details I have been told that I am in the right because Barcalounger Corporation is not abiding by there lifetime warrentee clause to come out and repair my recliners or Barcalounger Corporation is not abiding by the FTC’s information to replace the recliners at no charge.
Barcalounger ingnores the entire issue. Mr. Phillip Chamberlain implies that because we are a widow and an orphan that we do not have a backbone to stand on and that he can step on our toes as much as he wants because of his position and power he has.
I am having a very disturbing issue with-
Mr. Wayne Stevens
President & CEO/
Mr. Phillip Chamberlian Vice-President
Baracalounger Corporation
P.O. Box 6157
1450 Atlantic Ave.
Rocky Mount, NC 27802-6157
Customer Service Representative: Ms. Annette Scott
They are not abiding by there lifetime warrantee clause for Baracalounger recliners.
It appears that Mr. Wayne Stevens and his what appears to be friend Ms. Annette Scott his customer service representative would rather take full advantage than to rectify the problem at hand.
From what I gathered from sources both Mr. Wayne Stevens and his what appears to be friend the customer service representative Ms. Annette Scott would rather go through me contacting you which they stated they would than to rectify the issue. From what I gather, they both are laughing and together are both enjoying what they are trying to accomplish. The power trip to WIN over taking advantage. Mr. Wayne Stevens would rather have bad publicity than to rectify the issue. My mother and I never have had an issue like this or have been treated so poorly from two people who one source I have spoken to mentioned that they both must have ice running in their veins and cold blooded to do something like this and laugh together and enjoy it. My mother and I are very nice people and are very bitter at this point. You would be to if you had gone through what we have with Mr. Wayne Stevens and his what appears to be friend Ms. Annette Scott.
2
Here is the issue at hand-
I purchased two Barcaloungers that were delivered to my house. They cost $809.00 each, reaching a total of $1618.00 plus tax. I treat them with leather polish once per month. We have had pleasure and comfort with them.
They have required no service whatsoever.
Now, the one needs very minor repair, and the other one needs a little more repair, covered under their lifetime warrantee section.
Since the Barcaloungers have served us so well, and have required no service, could you please repair them for us. We should have many, many more years of pleasure and comfort with them.
Mr. Stevens and his what appears to be friend will not assist in any way shape or form and appears to communicate to me that I can contact whom I please and do what I want, he and his what appears to be friend Ms. Annette Scott will not do a thing for us.
Mr. Stevens and his what appears to be friend Ms. Scott could not care less and mentioned that I should go ahead and contact them rather than rectify the issue at hand.
I also contacted-
Brian Mc Dermott
Partner
Hancock Park Associates
10323 Santa Monica Boulevard #101
Los Angeles, CA 90025
(310)553-5550, ext. 116
(310)500-9943 (cell)
He is affiliated with Barcalounger, and claimed he is trying to assist us. However, I found out he was playing games.
I contacted the Federal Trade Commission who said that under their "Lifetime Warrantee" clause they need to either repair the recliners or replace them free of charge. They will not abide or honor the FTC’s information.
It appears that they are doing this to us because we are a widow and an orphan and feel they can take advantage of the issue. This is true because some retailers said that they abide by this with other customers.
3
NO COMPANY SHOULD PUT A CUSTOMER THROUGH ALL OF THIS AGGRAVATION.
Baracalounger is stating that the issue is closed and that we have come to an agreement. This is FALSE. We have in no sense of the word come to any agreement and the case is in no way closed.
The Barcalounger warranty is below. Mine is under "Mechanism and Frame". My repair is for the black metal parts.
WARRANTY INFORMATION
The BarcaLounger Corporation makes the following Limited Warranty to the original consumer under normal residential use. Submitted claims must be accompanied with proof of purchase. There is no warranty for commercial, rental, business or institutional use. The warranty also does not include conditions resulting from inadequate maintenance, abuse, cleaning care or exposure to chemicals.
Mechanism and Frame
The black metal parts of the reclining mechanism and the wooden frame parts will be free of any defect in workmanship and material as long as the original consumer owns the furniture. Replacement of these parts will be made at no cost as long as supplier's parts are available.
Copyright 2001. Barcalounger, Inc.
All rights reserved.
Developed for optimal usability.
5
I would like to bring this to your attention concerning-
Linda Vitale
Better Business Bureau
5540 Munford Road, Suite 130
Raleigh, NC 27612
I sent in a complaint against a business and it appears that Linda Vitale handled the issue unjustly.
It was brought to my attention that Linda Vitale personally knew on a first name basis and emailed a lady named Barbara Batt who I never heard of at Barcalounger. The email appeared to mention the effect that because Linda Vitale knew her on a first name basis, Linda Vitale just wrote that Baracalounger is in good faith and that Barcalounger did all the right things and that I an orphan and my mother a widow were in the wrong and the case is closed.
Barcalounger also sent a copy of this to numerous sources mentioning that they may contact Linda Vitale personally to tell them that Barcalounger is in the right and that an orphan and my mother a widow are in the wrong.
I knew there was something fishy about this BBB office when they did not provide my part but instead just wrote "customer satisfied" and just closed the case.
My mother and I have a very normal life. We never had to anything like this before. After my sister and father were killed by a drunk driver, life took on a whole new meaning.
Solution of your complaint I would like Barcalounger Corporation to abide by their Lifetime Warrentee Clause and come out and repair the recliners free of charge. Or like the FTC mentioned replace the recliners free of charge. Barcalounger Corporation is committing a fraudulent act by stating "Lifetime Warrentee" and not perform on the life of the product.
What action would you take, if your problem is not solved I will continue to send out hundreds of letters each week until Barcalounger Corporation abides by their Warrentee Clause and Mr. Chamberlain apoligizes for the harsh, cruel, and bitter treatment and words he has said about an orphan and a widow. I mentioned this to Mr. Chamberlain and he implied to me to keep sharpening my pencil because he will never do anything to help a widow and orphan period.
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