I have tried for over a year to retrieve my money from Bank of America which was withdrawn with a debit card.
Monies from my account were taken out on several occasions from places throughout Pennsylvania. The first time I reported the incidents to the bank, who cancelled my debit card and sent out another one with the same pin number. They never closed the account nor put some kind of alert on it, plus they never investigated it as they told me that they would.
The second time even tough I explained that on several cash was been withdrawn from my account and some of the transactions took place while I had the card in my possession.
I had difficulty getting them to investigate it because they kept insinuating that I or someone in my household had used the card. I adamantly told them I did not use the card on the transactions that I identified and it does not matter who else used the card I wanted it investigated.
No one was helpful.
I have called several times and written many letters with very little response. I was told that the department investigated the fraud and in their opinion I was responsible for the transaction - basically they called me a liar.
I requested information and pictures of the culprits that were taken at the ATM machine but they refused to give them to me saying that was not their job or responsibility.
On many occasions when I got a supervisor on the phone they refused to escalate my calls to a manager. I was told that I could not speak with a manager because none was available and the buck stopped with the person who I was speaking to on the phone at the time.
To date I have not gotten my money back which is over $7,000 00. I don't know where else to turn for help
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