We could use your help. Below is an email we recently sent to our Attorney General Richard Blumenthal in hopes of someone taking our situation seriously and honestly helping us. We have been scammed by our bank for approximately 15 months now and we don't know where to turn. Please read the below email and have someone call us. We will prove our accusations and the torment that we have been through during this horrendous situation.
I would greatly appreciate it if you would take the time to listen to my situation as I am at a loss. I am a taxpayer here in Connecticut and I am being abused by the banking system.
Here is my story: In February 2009 my husband was rushed into the hospital with severe abdominal pains and after thirteen days in intensive care his colon burst causing him to have emergency surgery. Though the surgery went well he had complications and a portion of his incision (about three inches or more) remained open for four months. Doctors refused to tell him when he could return to work stating we will keep reviewing your progress every four months. HARDSHIP - after determining that we had enough money in our savings to last four months before facing financial difficulties we began contacting our mortgage company, auto loans, credit cards and so on all requesting information on any hardship programs they had to offer. Some institutions assisted us some offered no help at all. Our mortgage through Sovereign Bank suggested we apply for a hardship forebearance program which we did. We provided them with letters from the hospital proving his emergency surgery we provided them with letters from his surgeon, we provided them with every piece of documentation they requested. Month by month we heard nothing from them and as we sent in each mortgage payment during the next four months we also sent a letter to the department in charge of this forebearance asking what is taking so long we have heard nothing, we are running out of money. There response, be patient someone will get back to you. In August 2009 we submitted a payment to the bank which they returned stating returned per loss mitigation and then we were notified that our file had been transferred from the hardship/forebearance to a new program called loss mitigation/loan modification. Five months of nonsense went by, we were then instructed by the bank to fill out new paperwork for a loan modification which we were later denied on the basis of no income (my husband is self employed) there was no income for self employed people. The bank knew this from the moment we first applied for the deferrment program, we made it very clear we had four months worth of payments in the bank before we would be facing finanicial difficulties. We could have easily applied for a second mortgage as we had enough equity in our home to borrow up to two years worth of payments and put it in the bank and could have relaxed without worry from financial stress or the stress of my husbands recovery. Instead of giving us this option to refinance they strung us along for another four months stating we were in review and then they denied us the loan modification. They sent us notification that we were now 4 months in arrears and that they were notifying the credit bureaus. During this time my husband was required to have a second surgery in Sept 2009, reconstruction surgery of his stomach lining. In all he has been unable to work for about fifteen months. To date we remain 2 months in arrears on our mortgage with Sovereign Bank. We went to several banks to attempt to refinance and were denied on the basis of the information provided to the credit agencies by Sovereign Bank. We are more than outraged that a financial institution could put us through this kind of overwhelming stress of the possibility of the loss of our home while my husband was facing the overwhelming possibility of dying. Sovereign Bank has crippled us financially, has destroyed our credit and has done nothing to attempt to make this right. We have all of the documentation to prove each letter we sent month after month before our financial situation became a problem, we have a letter from Sovereign Bank returning our mortgage payment and notifying us that we had been moved to the loan modifcation program and so on.
Your a politician and you people claim to be able to hold these financial institutions accountable for taxpayers, what can you do to assist us? Attached is a very graphic picture of the surgery my husband sustained showing his incision and the opening he suffered during that very stressful period. I would really appreciate it if you would contact us.
Respectfully,
Marsha Ingraham
Wayne A Richard
Putnam, CT
860-481-1685
860-576-4541
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