My husband and I are new to the area and wanted to join a health club that also provided daycare services while we worked out and was close to our home. So we joined Bally's. My husband and I have never left our 9 month old daughter with anyone before but thought that she would do just fine. We filled out the paper work and went into the daycare to take a look. At first glance it looked fine so we signed her in and went on our way. Thirty minuets later they called us back to the daycare because our daughter Allee had an accident. So, I took her to the ladies room and changed her not thinking it was a big deal seeing how she was only 9 months. The lady that was working in the daycare then said to me "so you don't change her often?" I explained that I had just changed her before we dropped her off and that this was the first time she had been away from us. I think that our daughter was just nervous. I also told the lady that Allee sleeps through the night, so that is 9 hours in the same diaper. I tried to just let it go and made an appointment to come back the next day. When I arrived I signed Allee in and while filling out the paperwork to leave her in there the same lady came up to me and asked "are you still nursing?" Not that it is any of her business because they don't feed your children there and this was such a personal question I responded no. She then told me that I was a "bad mommy". I was very upset but understand that everyone has an opinion and I know that I am a very good mommy! I went ahead and worked out for 45 minuets. When I went in to pick up Allee I saw that she was playing with a Domino. Allee can't crawl or walk so that Domino was given to her. Not only is that toy way too small for her be playing with, it was dirty and the paint had chipped off into her mouth, teeth, and under her nails. Allee was the only child in the daycare, so tell me how is that ok? I made a complaint and asked that my membership be canceled and be refunded the fee we paid upfront since it had only been 2 days. They have been giving me the run around for over a month now. I have called everyone in the company up to the actual President. I am absolutely upset that they don't care and don't see how my daughters health and safety was put at risk. I have had to called our doctor to get the signs of lead poisoning. The worst part is no one will call us back and try to make this right. They said that I can end the membership after 60 days, that’s 2 months of the fee at $45.00 a month plus pay $35.00 to end the membership. I just don't see how they can get away with this! You should also Google Bally's and see the same list of complaints, they have hundreds on this site! It's time that they get exposed and pay the price themselves. But most of all from one mommy to another don't take your children to Bally Total Fitness because they just don't care and with the New Year right around the corner I'm sure plenty of people will be getting new memberships.
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