I booked a vacation through Apple because I thought I was getting a good deal with a reputable company. Boy was I wrong! Well, talking to the agent I stated Tuesday and the wrong date (not knowing at the time) the date I stated was for Monday however the agent NEVER corrected me while booking and booked it for the Monday NOT the Tuesday like I wanted! I didn't notice the error until AFTER they charged my credit card and received the receipt and itinerary. I called told them about the error. I explained to the customer service representative that when I booked I told them I wanted to stay till Tuesday because I didn't want to travel on Monday my Anniversary. They told me they had to review the call recording and did. They told me I could stay but I would have to pay the additional cost for the airfare for the following day. WHAT?! I thought at the time of booking that the price quoted to me was for that additional day. They told me they were already “eating the cost for the original airfare and wouldn’t eat the cost for a second. I told them I was cancelling the entire vacation with them and they could eat all the costs involved! I also told them I was going to write complaints and tell everyone I know about this situation and they told me “that’s fine”. This is 2 days before my vacation I am so upset and spent all day trying to get this worked out they were rude and not sympathetic at all. Prices have gone up more since I booked with Apple because it is last minute. They already charged my credit card and it takes a few days for the charges to be replenished. So now I’m stuck between a rock and a hard place because I do have a limit on my credit card. They ruined my entire vacation plans. I am so stressed and angry. I did make other arrangements but I’m still furious over this whole blunder I’m afraid I won’t be able to have a good time. I will NEVER book through them and urge anyone I know to book elsewhere. Ugh!
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