1) I have NEVER been informed that cell phone coverage in the HOME is not covered.
2) I upgraded to add a "family" member - for the sole use of being able to simultaneously work on our computers (specifically for instructin purposes playing Bridge; looking at hands on Internet, watching World Bridge tourneys broadcast, etc.) (family member has dial-up internet & cannot be on computer & phone at same time) Purchased 2d phone & plan in December & have been paying monthly extra $20/mo.
3) 3 mos. ago I moved to Bay Point, in 2-story house, on top of hill. I CANNOT get phone service in this home, neither calls in nor can I make calls out.
I have to walk outside & sit in the car or walk around the block - weather permitting.
I have called ATT. 1st time they checked to see how close a tower is - one is around the corner w/in 1/2 mile.
I asked if there were a "better" phone or battery that I could buy to override this problem. NO, I have the best "type" of phone (not a 3G).
After missing some very important calls (re job interviews, notice of appt. times -- (add'l note: not that many (any ? jobs) available, especially to senior female needing to supplement social security restricted income ($1200/mo))
I called back yesterday saying I wanted to cancel 2d phone service (family member phone); that I signed 2 year contract IN GOOD FAITH however, have NOT been able to use service AT ALL! I want to cancel service & NOT pay "cancellation" fee. They said I would have to pay $165 cancellation fee AND that AT&T does not guarantee phone service inside home.
? ? ? ? PLEASE HELP
925/ 323-5602
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