Recently I made a cash deposit at an ATM. I didn't have a deposit slip with me so I went into the branch to get one.
I wanted to go to a live teller as well. I went inside the bank to a live person teller because it was a cash deposit. I know that I was on camera with $200.00 cash at that point. The live person teller told me that Bank of America had converted my account to ebanking (meaning that I had to go to the ATM to make the deposit because that was the type of account I had to only use the ATM).
She assured me that I did not need a deposit slip or envelope to deposit cash into the ATM and this is done all the time and they never lose a cash deposit in the ATM. So, I had to use the ATM machine. I explained that I did not
want to deposit cash into the ATM. I was told that I had to use the ATM machine outside.
Well Bank of America has new ATM machines. I had not used this type of machine before.
I went to the ATM outside and proceeded to make the deposit for $200.00. The machine had two areas for deposits. One area for cash and one area for checks. I was not sure where to put the cash. I saw a location that said cash and I put the money there. Therefore, I did not put the cash in the correct place and I did not get a receipt. I put the cash in to area that said cash but I guess it was the cash output area and not the cash input area. I tried to get the money back from the incorrect slot. I was able to fish out $40.00 but I could not get back the $160.00. I immediately went back into the bank. I was very upset and I started crying. I had just got
laid off and I could not afford to lose money. Deep down I knew that I would never see that money again.
I was told to call the Customer Service line and they said they would temporarily deposit the money in my
account until the investigation was completed. I just got a letter from Bank of America and I was told that
the cash was not found.
I asked several times for the bank to check their video cameras. I went to a live teller to make the deposit
initially to put the cash in the account. They could plainly see me with the money.
I never heard back from Customer Service. I received a letter in the mail stating the investigation was over.
They would be charging my account.
So I had the case re-opened. I still haven't heard from Customer Service. And have never received any
information detailing how they did their investigation. And my money has not been re-deposited in my
account.
My theory is they have dis-honest employees.
Enough is enough. I feel like a lot of poor innocent people are being taken advantage of.
I am contacting an attorney tomorrow to see what my rights are.
Sincerely
Arlene McClain
Arlene K. McClain
11241 Cherry St Los Alamitos, CA 90720-3909
The Boeing Company - IDS Division
Long Beach, Ca 90815
Phone: (562) 506-7271
Home: (562) 594-7515
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